Complaints

This profile includes complaints for Clearview Federal Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Clearview Federal Credit Union

  8805 University Blvd Moon Township, PA 15108-4212

  
• 

  Clearview Federal Credit Union

  101 Langer Dr Mc Kees Rocks, PA 15136-1791

  
• 

  Clearview Federal Credit Union

  601 37th St Beaver Falls, PA 15010-3441

  
• 

  Clearview Federal Credit Union

  3271 Leechburg Rd Lower Burrell, PA 15068-2845

  
• 

  Clearview Federal Credit Union

  3000 Village Run Rd Ste 106 Wexford, PA 15090-6315

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/25/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a car loan through clearview federal credit Union. I pay my car loan through my clearview checking account. I recently totaled my vehicle and clearview received a payment from my insurance company. I also have gap insurance. My payment was due on 11/25/2023. I informed my credit union I was going to use my 7 day grace period to allow my gap insurance to pay and avoid an unnecessary payment on my end. My credit union/clearview, automatically went into my checking account on 11/25/2023, due date, and took the payment without my permission after I told them I was using my grace period. This drained my account to zero and will cause overdraft fees on debits I’ve already made.

  

  Business Response

  Date: 12/04/2023

  A representative from our consumer lending area spoke to our member regarding this situation.  There was a miscommunication of what our member's options were while dealing with the total loss of his vehicle.  The manager's contact information was provided so that information from the insurance company could be forwarded to her.  The payment and fees were refunded to the member's account.  A subsequent conversation was had with our member on 12/1/2023, letting him know the claim payment was received and would be posted.  The manager ask if he felt that the complaint was still valid; he said no and that he would work on removing the complaint by 12/4/2023.  He was pleased with the conversation and that we were able to help.

  Customer Answer

  Date: 12/04/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ***** *******

• Initial Complaint

  Date:10/24/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My sister overdrew her account by $721. Because my mother is a joint account holder for my sister, and also for me, but not linked together what so ever, Clearview Federal Credit Union took $721 from my savings account without authorization. Clearview should have declined those transactions far before it got that negative. They shouldn’t be scraping pennie’s where they can find it. They need to hold ******* responsible for her actions. They need to be charging her interest, taking it to collections, taking her to court, etc.

  

  Business Response

  Date: 10/25/2023

  A hold of $721 has
  been placed on the complainant’s/member’s account.  Clearview reserves the right to offset any
  account in which a member or joint member has part ownership in, which is a detail
  outlined in our Terms and Conditions. 
  Since the mother is listed as a joint owner on each of her daughters’
  accounts, that is the reason for the hold. 
  Clearview has spoken to both our member and mother explaining the
  situation.  Since the complainant is not
  a joint owner on her sister’s account, we could not detail the nature of reason
  for the hold; however, a detailed explanation was provided to the mother as to
  why the hold was placed on the account and the nature of the other account.

  Customer Answer

  Date: 10/25/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  Clearview, this is entirely your fault. You should have declined that account far before it reached $700 short. 

   
  
  Regards,
  
  
  
  ****** ******

• Initial Complaint

  Date:06/28/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a Chrome FCU customer who was told I could use one of their sister branches to deposit a cashiers check into my account. I opted to use Clearview FCU in Kennedy twp since I was in that area and far from my chrome branch. On Monday 6/26/23, I deposited a cashiers check at the Clearview branch in the amount of $466.34. Today, Wednesday 6/28/23 the check has still not been released to my account. I called my Chrome branch and they informed me that the Clearview FCU put a 9 day hold on my deposited CASHIERS CHECK!!! Said it wouldn’t be released to my account until 7/5/23. They said Clearview should have told me there would be a 9 day hold which they did not! My Chrome FCU wasn’t able to tell me why Clearview even did such a thing for a cashiers check & instructed me to call Clearview which I did. After holding for 15 minutes to talk to a Clearview FCU representative my call got routed to their customer service center because the tellers must have been too busy and the said rep that i spoke with couldn’t tell me anything because she didn’t have access to their banking computers. What bank EVER puts a 9 day hold on a check? Especially a cashiers check. CHROME FCU IS AN AMAZING CREDIT UNION AND THEY SHOULD SEPARATE THEMSELVES FROM CLEARVIEW FCU

  

  Business Response

  Date: 07/03/2023

  Share branch
  guidelines, as it relates to check deposits, is that certain check types,
  Cashier’s Checks included, will have a “Local 2 Business Day Hold” placed on
  the check.  Clearview does not have the option to add any holds longer
  than that.  The member’s home credit union makes the decision on whether
  or not to add a longer hold and will do so if needed.  The Chrome member will need to contact their home credit union for removal of the hold.

  Customer Answer

  Date: 07/06/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  There response is untrue.  I did speak with my home bank, Chrome federal credit union and they had nothing to do with the deposit or the hold. They couldn’t do anything about it & instructed me to contact Clearview because it was them that put the hold on the check and they’re the only ones that can remove the hold.  Chrome FCU couldn’t put a hold or remove hold. The response from Clearview is a lie!

  
  Regards,
  
  
  ******** ****

• Initial Complaint

  Date:06/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I opened an account for my payroll check to be deposited in. My friend opened an account the same time and told them she would be receiving different deposits from other people for her supposed boyfriend. I think it's a scam. But, they have now closed my account with my direct deposit in it on Friday. They're not open today because of holiday. I can't access my money nor did I receive notification of the fact. I have nothing to do with any shady or not dealings. It is not fair that I am being held accountable for someone else's actions.

  

  Business Response

  Date: 06/22/2023

  Our
  member was contacted on May 30, 2023, after having opened the account four days
  previous.  A Clearview representative spoke with the member regarding all
  the warnings of fraud, reminding member to not give out any of her personal
  information.  Her friend’s account has been closed due to fraud. 
  Member mentioned that she had recently been scammed, and that she is being
  extra careful.  Our fraud representative removed the restrictions on her
  account, but explained to her that any transactions that come through on her
  account will be her responsibility.  The account was never closed and the
  direct deposit was posted to her account on Friday, June 16, 2023 as
  expected.  Member completed multiple transactions successfully after the
  deposit was posted.

• Initial Complaint

  Date:04/21/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took out a student loan through Clearview Federal Credit Union back in 2015. I am now running into an issue of when trying to refinance with another bank, I keep getting denied because it is coming up “a line of credit” which is false and it’s affecting my debt to income ratio. They continue to tell me that it’s a student loan but why is it coming up a line of credit on another banks end? It’s pretty frustrating that they keep running on “but it’s a student loan on our end” story.

  

  Business Response

  Date: 05/01/2023

  Clearview offers a Student Choice lending solution designed to help fill education funding gaps, if other sources of aid are exhausted.  The Private Education Line of Credit, through Clearview’s Student Lending Center, allows the borrower the ability to borrow once, then draw upon the line of credit as educations bills are received.
  
  On April 27, 2023, an attempt was made to contact our member to discuss this further.  No response has been received.  Further information is needed – is the refinance with another bank to pay off the student loan or is the member trying to refinance something else other than the loan.

• Initial Complaint

  Date:11/21/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I traded in my Dodge Durango June 2022 to a dealership for a new truck. I signed a bill of sale and have not been in possession of the Durango since.
  
  When the dealership requested the title from Clearview (lean holder of the Durango). Clearview informed us that they did not have the title. They claimed to have mailed it to a notary of our choosing 2 years earlier and never received it back. They did not contact us to inform us it had been mailed (if it ever was). They did not contact us during the following 2 years when the "supposedly mailed" title was never received back. We were unaware that Clearview was not in possession of a title until June 2022 when the Durango was traded in.
  
  Clearview said they would request a duplicate title from the DMV. They also informed me I would have to continue making payments and pay interest on the loan until they got the duplicate title
  and I have.
  
  It has now been over 5 months! They still have not acquired a duplicate title! They are still requiring me to make loan payment with interest! When I contact the DMV they tell me duplicate title request are processed within 7-10 days of being received.
  
  I have called the bank numerous times about the financial hardship this is causing. I'm always told a manager/supervisor will call me back but none ever do.

  

  Business Response

  Date: 11/22/2022

  In
  December 2020 Clearview received the title and
  documents for a lease buyout; member was called immediately and at the request
  of the member an email was sent with the explanation of procedures for a lease
  buyout. Soon after, Clearview received a title notary request from Maureen W’s Notary Service - the title and documents were placed in the mailed to the
  notary on 12/23/2020. Member traded in the vehicle at a dealership; without
  going to the notary to transfer title into their name.  The notary service
  stated that they do not have the title and documents that were sent to
  them.  Because of this Clearview was proactive and contacted US Bank
  leasing immediately so that the process of ordering a duplicate title could be
  started.   Clearview FCU was not able to order the duplicate title
  since we were never listed as lienholder.  The duplicate title must be
  ordered by US Bank leasing who is listed on the title.   Clearview
  FCU has been in contact US Bank leasing four times between 7/27/2022 – 11/10/2022. 
  Clearview was advised by US Bank leasing that the duplicate title was not
  ordered until 9/28/2022.  US Bank did received
  confirmation that the request was received by the PA DMV on 10/11/2022.  Clearview has advised the member that we would
  let them know as soon as we receive the duplicate title and documents from US
  Bank leasing.  
  
  Clearview
  contacted the member, who is upset that the duplicate title was not ordered for
  months.  At this time, Clearview is waiting on US Bank to receive the
  duplicate title.  Member states that US Bank provided a shipping tracking
  number and that they will email it to Clearview.  While we are waiting for
  the title, Clearview has provided the member a Skip a Pay at no charge to
  assist with payment.  Once the duplicate
  title and docs are received by Clearview, we will then reach out to the
  dealership where the vehicle was traded-in to see if they can do the change of
  ownership for the member.

• Initial Complaint

  Date:11/16/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was told I had a refund due to hit my checking account from Amazon. A guy named CJ told me (10/07/2022)he could see the refund but it won’t be approved for 2 days. Call in 2days if the refund hasn’t been returned. Two days went past and there was still no deposit. I went to Clearview after I called because the answers weren’t satisfactory. Now I’m banned from the property and I can’t close my account because I’m not allowed on the property. I have called Amazon and Clearview Corporate numbers trying to enlist assistance. No one can tell me what happened. I just want my refund. I’d like to close this account as well. Not sure what to do or who to contact to get to the bottom of this issue. The manager refused to give me any contact information. She also forbid her bank tellers to give me any information. This occured on 10/09/2022. I was unsuccessful in getting her name.

  

  Business Response

  Date: 11/18/2022

  After a
  thorough review of the member’s account history, there is no refund due to this
  member from Amazon.  The amount in
  question, $466.38 regarding a purchase from Amazon on October 27, 2022 was never
  debited/deducted from the member’s account.  A call was placed to our member, and we together went line by line through
  all of the transaction history.  During our
  discussion I learned that after our member purchased the items, she cancelled
  them within the hour of ordering, realizing they were more expensive than what
  she wanted to pay.  Amazon was able to cancel
  the transaction before the funds were removed from the member’s account.  Typically when completing a purchase with a
  debit card, members may see a hold placed on the amount of that sale, and then within a
  couple days, the funds would be debited.  In this case, although the amount was on hold for a couple days, due to
  Amazon cancelling quickly, the transaction to withdrawal the funds was never processed.  With some further discussion, the member was satisfied
  with the explanation of why a refund deposit was not due.  She may be contacting Amazon to explain why her
  Amazon account reflected that a refund is coming; I explained (not knowing
  Amazon’s messaging) that it may be an automated system message that is sent when a cancellation is requested that really didn’t
  apply to this unique situation. Based on the member’s request to close the
  account in her original complaint, we will be mailing a check with the remaining balance and closing the account
  on November 18, 2022.

  Customer Answer

  Date: 11/18/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  
  
  Regards,
  
  
  ****** ******

• Initial Complaint

  Date:08/25/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In April ’22 I used my debit card. At the time I purchased a gift from a website and immediately felt unsure after I had got the tracking number, as it was coming from Istanbul, not the USA.
  I then called CVFCU April 20, 2022. They instructed me to file a dispute, which I did, but they said I should also cancel my card. I didn't wish to do this the rep said that other purchases made would be returned to the new card, so I did.
  Since April 2022 I have yet to have any money returned to me after being promised 90 days, that turned to 120. Moreover, the account will not accept any refunds as promised. They claimed to have approved returns to the two merchants but since they were not processed to Clearview "properly" they were declined.
  I have called, emailed, wrote, and stopped in person to dispute again having proof that these two merchants allowed refunds and Clearview blocked them, and even had extra time spent because the representative never submitted them even after I had to come back because they forgot to have me sign.
  I have reached out and have spoken to multiple people claiming they would escalate this because it wasn't just 1 but 3 refunds did it this way (I was able to get cash for one) Moreover, A rep was able to see these refunds and said it was clearly their issue but since then no-one has "been able to see it”. Clearly they have an issue with the way my account was handled. Through all that not been a single phone call made back to me in 5 months with any decency to show that they are working on it or fulfilling their promise that I was being handled correctly with the money I have now lost due to their systems.
  Today I called, out of frustration as I can not make many calls during business hours. I was told everyone was gone for the day and a manager would not even answer my phone call and I was given an extension to call tomorrow. I have been a member since 2015 and I have never in my life seen this type of ill service and lack of follow through

  

  Business Response

  Date: 08/29/2022

  Member has an
  outstanding non-fraud dispute filed in April 2022.  The member received a
  final credit for one return.  For the second, provisional credit has been
  provided; it was explained to the member, during a phone conversation, that if
  the merchant does re-present the charge, he will be contacted, and the
  provisional credit will be reversed.  The Clearview representative has
  spoken to the member directly about actions being taken, and also provided
  information on how these types of disputes can be conducted online now –
  avoiding the need to go in-person to a branch location if the need arises in
  the future.  A follow-up letter will be sent directly to the member with
  details of the discussion.  Based on the actions taken by Clearview and
  the discussion with the member, his desired settlement has been met. 

• Initial Complaint

  Date:07/28/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a bank issued Mastercard (MC). Fraudulent charges were made to my card on May 9th and 10th, 2022. I called Mastercard to file a fraud report on June 2nd, 2022. They said I would receive a new card and that a fraud report was being created.
  On June 23rd, 2022, I called Clearview Federal Credit Union (FCU) to follow up since I had not received a new card from MC. FCU told me that according to their records, a card had not been ordered and a fraud report had not been implemented. FCU transferred me to MC. The representative at MC confirmed that the new card was not ordered and the report was never filed.
  On June 28th, 2022, I received the new card but the fraud charges had not been addressed.
  On July 11th, 2022, I received an e-mail notice that my account was delinquent. I didn't know this because I did not receive a statement for June 2022 and I didn't make any charges. Only the fraudulent charges were on there which I assumed were being taken care of since I filed a report.
  As a result of the e-mail notice, I called FCU on July 11th, 2022 and was transferred back and forth between FCU and MC, They said they wouldn't proceed with my case unless I made a minimum payment, which is on the fraud charge. So I made a minimum payment on the fraud charge as they required.
  On July 20th, 2022, I received a fraud case number but noticed the fraud balance was still being carried forward and am still forced to make a minimum payment on a fraudulent charge. FCU said they would expedite the case.
  On July 28th, 2022, MC said they would involve a supervisor and I am still waiting for a response and update from FCU about the fraud charges.
  This has been going on for almost 3 months and I keep getting the run around. FCU tells me to call MC and MC tells me to call FCU and the fraud charges are still on my account. I request that the charges and credit issues be removed.

  

  Business Response

  Date: 08/03/2022

  We thank the member for bringing this issue to our attention
  with very detailed chain of events.  After review of the events
  thoroughly, the following actions have been taken and will be visible in a
  day.  They will reflect on the member’s next statement as well.  The
  settlements are as follows :

  -Refund of late fee
  -Refund of accrued finance charges
  -Credited the fraud amounts
  -No derogatory reporting to credit bureau occurred, as
  the card never went 30 days past due
  
  The member has received his new card and is currently using
  it.  With the actions taken, the member’s desired settlement is complete.

  
  

  Customer Answer

  Date: 08/04/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ******** *******