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Business Profile

Book Publishers

Harper Collins Publishers

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Book Publishers.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/03/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a book in January 2024 with an audio reading by **** ****** as a gift from my then girlfriend now fianc. The audio reading wasnt available and I immediately emailed customer service. **************** said they would fix the issue. Over a year later I heard back saying they no longer offered that service at the time and that they are not able to do it anymore. I am deeply upset as it took a year for them to even let me know that a promised and guaranteed product that was gifted to me cannot even be used that had a lot of sentimental value and even monetary value that cannot ever be replaced. I am very disappointed in this company for trying to strip me of an amazing gift that is not being honored.

  • Initial Complaint

    Date:10/14/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company mystery book box, emailed to cancel day of getting first box because for price wasn't worth it. They took 3 weeks to respond and said I've been cancelled but unfortunately the next box was shipped already. Such a scam, what company takes 3 weeks to answer a customer service email. This was listed as how you had to cancel. Beware they just want money from you and will make sure they get as much as they can

Harper Collins Publishers is NOT a BBB Accredited Business.

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