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Business Profile

Truck Bodies

Morgan Truck Body LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Truck Bodies.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/02/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dear ***/Madam, I am the owner of Fast Safe Relocation LLC company. I have ordered an assembly of the box on my **** Transit chassis with Morgan Truck Body corporation. I placed the order based on the promise that the job will be completed within 8 weeks of receiving 50% of payment. The above company received 100 % of the payment on 04/25/24. I have gotten financing for both the chassis and the box in the amount of $1377 monthly. According to our agreement the above company must complete the job by 06/25/24. However, I have received an email from the company that the best they can do is 08/09/24. I have tried to negotiate the date of the job completion to 07/01/2024, but the company did not accept that day. order to make payment. Your failure to meet our agreements places me in a difficult financial situation and jeopardizes my business because I must make payments without making any money. The truck is for long distance moving and the best months for that are ***** July, and August. Please assist to get the job done by 07/01/2024. Contact person at the above company is *********************. Email: ***************************************** Phone: ************.Thank you.

    Business Response

    Date: 07/12/2024

    Mr. Kuyumchyan *********, owner of Fast Safe Relocation LLC,contacted Morgan Truck Body, LLC (Morgan) to purchase a van body to be manufactured by Morgan and installed on his **** Transit chassis.   Mr. ********* is considered a Cash/Check on Delivery (COD) customer.  He coordinated with *********************** ************************** and received a quote outlining his product specifications on March 25, 2024.  The quote which was signed on March 28th,2024, does not include payment requirements for a COD customer, nor does it include a guaranteed lead time and/or order completion date. 

    Morgans standard COD  payment terms which require a customer to provide 50% payment at time of quote to process an order and then payment for the remaining additional 50% two weeks before the commit date.  Such were communicated to Mr. ********** and he was further advised that his order would be completed September 16th,2024. Morgan has since been able to decrease the completion date by 5 weeks  (to August 9th).  Mr. *********, for whatever reason, chose to pay in full for his order despite the lead times and COD terms provided.

    Mr. ********* alleges that Morgans failure to meet our agreementplaces him in a difficult financial situation. While we empathize with his financial situation, his decision to make a lump sum payment was not a Morgan requirement.  Additionally, Mr. ********** claim of promise that the job will be completed within 8 weeks, is not consistent with the completion schedule he was provided. 

    Should you have any questions, concerns or require additional information pertaining to this claim, please feel free to contact me at ************ or by e-mail at *********************************************. 

    Thank you. 

  • Initial Complaint

    Date:11/08/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The transaction occurred on 9/9/2023. The cost was just under $2,000. I ordered 8 roll up door panels or so I thought. I emailed the dimensions of each panel. I'm not sure how the person I was talking to misunderstood but he did. He sent me 8, 8ft tall pieces of sheet metal for the side of the box. I've called many times. I have a pretty lengthy email thread where someone from the company promises to make it right and get me the right parts. They have stopped responding. I had 2 conversations on the phone with someone promising to have a resolution within 24 hours, It's been a week or 2 since that happened. This is just bad business. I'm open to negotiate terms for the return. Shipping alone was near $500 but they haven't offered anything at all to resolve this issue. I'm now storing panels that I don't need that I paid a pretty hefty price for.

    Business Response

    Date: 12/22/2023

    BBB,

    I reached out to the customer and we reach a mutually agreeable settlement to the issues.

    Best Regards,

    **********

    Sr. Director Parts & Service

    Morgan Corporation

Morgan Truck Body LLC is NOT a BBB Accredited Business.

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