Complaints

This profile includes complaints for DKOldies.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  DKOldies.com

  2846 Main St Ste 5A Morgantown, PA 19543-9488

• 

  DKOldies.com

  PO Box 62 Pomeroy, PA 19367-0062

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 23006733
  
  I am rejecting this response because: Both the seller and buyer's states extend Unfair Trade Practices and Consumer Protection Laws that establish store credit can be refused if an item is defective, if the buyer opts out of a warranty. As such, I will be taking this to court if a refund is denied. The refund request date was two days (ZERO business days) outside of the return window only because of extensive troubleshooting. I cannot extend any faith in a future product attained through store credit when EVERY previously attained item in this order was incapable of use. 
  
  Regards,
  
  ******* ******
  
  
  
  
  
  
  
  
  

  Business Response

  Date: 03/04/2025

  The customer's original purchase date was on Jan. 14th, 2025. Please see screenshot 1 "stephen1.png".

  The customer then reached out to us on 2/16/25 requesting a return, which is 2 days outside of our return policy for refunding to the original payment method. The customer stated they were aware in the initial email for the return that they were outside of the 30 days from the purchase date. Please see screenshot 2 "stephen2.png". We also provide a free 1 year warranty on all of our products to resolve any issues that customers may have with their purchased. This customer specifically went outside of our company for troubleshooting their issues instead of utilizing our free 1 year warranty that we provide. The customer was also aware of this and stated as much in their initial email. Please see screenshot 2 "stephen2.png" for details.

  We replied on 2/18/25 with our Digital Return Form for the customer to return their purchase. The customer put their return into the mail to return the order back to us on 2/19/25, and we received it back in our warehouse on 2/21/25.  Please see screenshot 3 "stephen3.png".

  We clearly state on our website in multiple places that we can refund any orders to the original form of payment within 30 days of the purchase date, which the customer stated they were already aware of. See ************************************************** for an example. Please see screenshot 4 "return1.png".

  Since this was return outside of the 30 days from the original purchase date, we processed the refund to Store Credit on their DKOldies account.

  Despite the refund being processed, we also still offered to replace/exchange the items that were returned for the issues with their order. Please see screenshot 5 "stephen5.png".

  Since this was returned outside of our return policy for a refund to the original payment method, and our return policy is clearly stated on the website in multiple places and the customer was aware of them, the customer's order was refunded to Store Credit on their account. I believe the process is perfectly clear for why this was processed this way.

  Business Response

  Date: 03/08/2025

  While we understand the issues that the customer had with their purchase:

  1) Their troubleshooting was done outside of our business. We offer a free 1 year warranty on all of our products specifically for when issues arise, and this was not utilized by the customer.

  2) We were contacted 2 days outside of the return window to return products for a refund to their original payment method. This is not business days, and is not stated that way on our website. It is standard days.

  3) The customer has the option of receiving store credit or an exchange of the same products outside of the 30 days from the purchase date.

  In light of this, we refunded the purchase to Store Credit on the customer's account. We also offered, despite the refund being already processed, to clear the Store Credit from their account and send replacements for the defective products as they are covered under the free 1 year warranty.

  However, the customer was aware of the return period for a refund to the original payment method and contacted us outside of that period, so their refund was processed to Store Credit.

  Customer Answer

  Date: 03/12/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 23006733
  
  I am rejecting this response because: Per the seller's website, "Any product may be returned for a refund of the purchase price, not including shipping, within 30 days of order date." This does not state this is specific to CALENDAR days. Regardless, 30 CALENDAR days would have been Friday, and as such, the seller would not have attained my request until the following Monday, which would have been 33 days outside of purchase.

  Troubleshooting is irrelevant to the seller's argument, as they make no requirement to do so solely through their company. I had no choice but to do so on my own, as the seller does not extend the overnight shipping I required to quickly resolve the continued issue. Regardless, the troubleshooting is solely mentioned in my complaint to show how their was absolutely nothing working with the entire purchase. A console, a charger, an AV cable, and 2 remotes. It is for this reason that store credit is not desired. No one can trust store credit from a business that extends faulty products on all 5 items in a single order. 
  

  Please return the money you have stolen from me.
  
  Regards,
  
  ******* ******
  
  
  
  
  
  
  
  

  
  

  Business Response

  Date: 03/22/2025

  While we understand the customer's concerns, as mentioned in previous responses, the customer knowingly contacted us outside of our policy for a return for a refund to the original payment method so the refund was processed to Store Credit.

  Customer Answer

  Date: 03/25/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 23006733
  
  I am rejecting this response because: In accordance to the verbiage of the sellers own website (previous attachment), the request was not made outside of the return window. Again, this does NOT say 30 calendar days, and the business is not available for communication 7 days a week. This was well within 30 business days as per the seller's own verbiage implies. 
  

  Please, you have stolen almost $200 dollars from me in exchange for goods you had to have known were faulty. There is no excuse for theft, and it is not remedied by an illegal offer for store credit. 
  
  Regards,
  
  ******* ******
  
  
  
  
  
  
  
  

  
  

  Business Response

  Date: 04/11/2025

  Again, while we understand the customer's concerns, as mentioned in previous responses the customer knowingly contacted us outside of our policy for a return for a refund to the original payment method so the refund was processed to Store Credit.

  Per the customer's initial email, which can be found in screenshots attached to previous responses, they stated:

  "I understand the purchase date was 32 days ago [...]", alluding to the customer being aware of the 30 day policy for a refund to the original payment method, and wanted us to make an exception for them despite knowing our policy.

  The decision for a refund to Store Credit stands, as it is what our policy states:

  - All products*, new or used, purchased through DKOldies.com, are covered by our 365 day free warranty*, for an easy exchange or store credit within 365 days of the purchase date.
  - Any product may be returned for a refund of the purchase price, not including shipping, within 30 days of order date.
  - The DKOldies' price guarantee policy allows you to request a price adjustment within 30 days of the purchase date if you find a lower price on DKOldies.com for an identical item. The price adjustment will be in the form of store credit to your DK account.
  *This Warranty does not apply to, apparel, glassware, plushies, doormats, or stickers

• Initial Complaint

  Date:10/22/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  my package was supposed to be delivered October 20, 2024. Which was delivered, but arrived empty. I contacted Dkoldies And still have not received my full refund of $104.49. My order number is #*******.

  Business Response

  Date: 11/06/2024

  ***** ******** reached out to us on 10/21/24 stating that they receive an empty package. We looked into what we could prior to being able to file a claim through **** and were unable to determine how they would have received an empty package.

  As we've told the customer previously, **** requires a waiting period of 15 days from the delivery date before a claim can be filed.

  As a business, to follow the proper procedure to have a paper trail of the delivery and/or mishandling of the package, we had to wait the 15 days until we can file a claim. As of today, 11/6/24, the claim has been filed with *****

  As we informed the customer, once the claim is settled, if the package is found to have been mishandled through ****' claim process, we are more than happy to process a refund, and that we appreciate the customer's patience and understanding while we follow the proper procedures when situations like this arise. We have apologize for this incident, and are working as quickly as possible to resolve the issue for the customer.

  
  

• Initial Complaint

  Date:10/19/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They provided a replacement that works and the old one was sent back to them.
  
  Regards,
  
  **** ****
  
  

  Business Response

  Date: 11/06/2024

  **** **** received their original order on 10/19/24. They reached out to us on 10/21/24 about the game not working.

  As we do with almost all of our customers that experience issues, we responded the same day and offered a set of troubleshooting tips to resolve their issue.

  They replied same day, 10/21, that they were still unable to get their game working. We created a replacement order the same day, 10/21, the replacement shipped 10/22, and was delivered to the customer on 10/26/24. We have not heard from the customer since.

  Please see the provided screenshots for more information.

  The statement that they were unable to get a replacement is false, as they've received one. We provided a prepaid shipping label to return their defective product and as of this date, 11/6/24, we have not received the defective $85 game back as we requested.

• Initial Complaint

  Date:06/04/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is the second time Ive tried to purchase a console from DKOldies. I strongly do not recommend them. They say that their systems are refurbished, but I dont believe they are. Both times I have bought a system they did not work. Most recently, my Xbox had red ring immediately when starting it, the ** cables did not work. They made me pay for return shipping, which is crazy. I wasnt even able to properly load one game before it died. I would not buy any console system from them, ever. Their games seem to be fine. They use cheap knock off ** cables, and power supplies that is not listed on the website. These have not worked at all in my experience. They should list on their website that player paks do not come with original equipment. In the gaming world, this makes a big difference and many would not buy if this information was listed up front.

  Business Response

  Date: 07/19/2024

  After reviewing the customer's account and interactions, much of this is false. We did not make the customer pay for return shipping. They sent their products back without confirming with us first and without following the procedure on our digital return form. Once the customer did contact us about the return, we offered to refund the cost of their shipping to Store Credit on their account and did so immediately once the customer responded. Directly from the notes on their account:

  
  

  6/5/24 Customer paid for their own shipping label, per ****** if they provide a receipt of the shipping costs we can add that amount in SC to their order - ******
  > receipt is $16.15, add to SC if they want it - ******
  > They took the *** added - ******
  

  
  

  Additionally, once we received the console back in our warehouse, when tested by our Testing and ****************** there were no issues found with the console.

  
  

  As for refurbishing, we take transparency with our processes very seriously and have an entire webpage dedicated to outlining our refurbishment and inspection process on our website, visible to the public and easily accessible.

  
  

• Initial Complaint

  Date:02/16/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *************************
  
  

  Business Response

  Date: 03/06/2024

  Using the customer's provided information, our business has no consumer information from this individual. They have not personally done any business with our company. According to BBB's Complaint Acceptance Guidelines found here - ******************************************************************************************************** - This violates one or more of the acceptable guidelines for posting a complaint to the BBB.

  If they had, rest assured that we would be more than happy to resolve any issues, as all of our products are covered under our free 1 year warranty which can be found in multiple places on our website including but not limited to here - **************************************************

  In response to the content of the complaint: We also have a transparent, detailed overview of our Refurbishment and Inspection process listed on our website here - **************************************************************

• Initial Complaint

  Date:10/05/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i sent them 12 games and we agreed id recive 800 as payment some time went on and they claimed there werent authentic wich was false i told them to send them back to me then they said they will if i paid 20 for shippinbg after some argument i agreed if they could prove it cost them 20 to ship they then demanded i call them to resolve issue they then refused to pay me the 800 or send my games back please help thank you

  Business Response

  Date: 03/05/2024

  As it states on our website:
  
  "Everything is to be in overall salable condition and North ******** (NTSC) products. Non Repairable and repairable items get no credit or partial credit if parts can be salvaged. We reserve the right to refuse to buy anything for any reason. All transactions are final, we do not return damaged or counterfeit games or systems. Your invoice is valid as long as you ship your package(s) within 2 business days. If packages contain an outdated, unapproved price list and/or no price list, then the current list will apply."
  

  
  

• Initial Complaint

  Date:09/17/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed an order for a N64 bundle and game on sept 11th for a total of $326.41 Never received the items I did get a tracking number that made it to a random location and has been marked there for five days without moving. Response from DKoldies is the mail is not their responsibility. Refund my money or send me what I ordered

• Initial Complaint

  Date:03/11/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted Dkoldies on 2/21/2023 to sell some games. In total I sold 6 games. 4 ******* and 2 others. I've heard they are decent when selling games, but I've heard bad about other things like refurbished consoles. I stuck up for them, but it's been over a week since they received the package. At this point I don't want to do business, I just want my stuff back. I can sell it quicker. *** ** said it took 2 days. I've heard nothing back from them. I will escalate this if needed, but from their bad publicity I'm getting kinda worried.