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Business Profile

Auto Repairs

R & B Auto Proz LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repairs.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/01/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Wednesday, Feb 07, 2024: 153.64 USD:

    I am less than pleased with the service for my 2023 Cheverolet Suburban. I decided to use a local business (R&B Auto LLC) to have an inspection and an oil change (8qt full synthetic). We picked up the Suburban and it smelled terrible (cigarette smoke) that took weeks to get rid of. The oil change reminder was never reset. Worse, a month after picking it up after the inspection and fully synthetic 0W-20 (8qt) oil change we received a console message in the car saying the oil level was low and we needed to add oil. A 2023 suburban does NOT burn oil. It was 2 quarts low and the oil in it was extremely black. It seems the oil was never actually changed neither was the filter, though we paid for it. I am really disappointed that you would take advantage of someone this way and charge them. I am disappointed that you would allow a brand new car in your garage with others smoking in it and around it. I cannot in good conscientiousness continue to bring any vehicles to you nor can I recommend your services to anyone in the area and will be telling them every detail of this experience. If you care enough to discuss please give me a call.

    Business Response

    Date: 04/09/2024

    ***** ***** **** ***********************
    ***** **** *** ** **** ** **** **
    ******** *** *** **** * *** ******* **** *** ******* ******* ************* ********* *********
    *** ****** ******** ****** *************************


    In response to ID ********.

    The 2022, not 2023 Chevy Suburban was brought into the shop on 02/07/2024 for oil change and Pa State Inspection.   The services were performed, and customer did NOT notify us of any issues after picking up the vehicle from the shop.  Mr. ****** brought in his 2018 VW Jetta for service on 03/06/2024 and STILL NO MENTION of any kind of issues with his/her 2022 Chevy Suburban. 

    Our goal is to always correct any issues or concerns our customers have. However, we have never received any phone calls or in person contact about any complaints prior to this letter. 

    Due to the customers dissatisfaction, we would like to refund the cost of the oil change for the 2022 Chevy Suburban. Refund check will be sent out in the next 5 business days. 

    Thank you.
    Robyn D***

R & B Auto Proz LLC is NOT a BBB Accredited Business.

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