We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Beer and Ale

Beer Mart

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Beer and Ale.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/09/2024

    Type:Customer Service Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My 90-year-old neighbor presented me with a $25 gift certificate she purchased at Beer Mart (***************************************** ***********, **) as a 'thank you' for helping her around the house. Shortly after, we went into a lockdown for COVID. My neighbor passed away in November of 2020 at age 91. During this time, the gift certificate was put in my desk and I didn't realize I still had it until recently.When I went to redeem the gift certificate, I was told they would not honor it.I came home and reviewed the laws for Pennsylvania, regarding gift cards/certificates, and it is my understanding that my gift certificate should have been accepted because it is valid "for five years or more from the date of issuance if no redemption period is specified."I called the store back and asked for a contact number for the owner. In speaking with them, I was told they would not redeem the certificate because it was issued by the previous owner.I told them that according to my understanding of the law, when someone purchases a business they "assume liability for all business debts (including gift cards)". I made the analogy of a business having a lien against them. If it was not satisfied, the sale would not be allowed to go through as far as I understand.I was then told I need a receipt for the gift certificate. I do not have a receipt because I was not the one who purchased it and even if the woman who did was still alive, who would have a receipt from four years ago?They told me they would not honor the gift certificate without a receipt. I told them I do not believe you can require a receipt and that I would take it further if they would not honor the gift certificate.The only resolution I am looking for is to have my gift certificate honored because my neighbor spent $25, that she didn't have to waste on me, purchasing it because I would not take cash from her.*** ****** ************

    Business Response

    Date: 09/13/2024

    To whom it may concern,

    On July 16, 2024, we received a letter from the ***************************** to which we replied with the letter, we have attached on this platform also. It was never disclosed by Seller (the previous owners) of the business that they used to sell out gift cards that is the reason why we are not honoring it. 

    Customer Answer

    Date: 09/16/2024

    [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

     Complaint: 21957219

    I am rejecting this response because: The new owner purchased the business and should assume and accept ALL liabilities in the sale. They could easily contact the previous owner and verify the gift certificate is valid, since they are the ones that actually know who that is, but they refuse to do so because it is easier to not care. 

    It is a disgrace that a 92-year-old woman would spend $25 she didn't have and a business wouldn't honor it.  I have no idea who the previous owner is or how to contact them. A responsible business owner would take it upon themselves to make the situation right by first reaching out to them to verify the gift certificate's validity and then honoring it.

    Regards,

    ****** ******








Beer Mart is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.