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Business Profile

Residential Painter

Poltrock Painting

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Residential Painter.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/25/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Gave a deposit for work to be completed he promised to do the work several times and never showed now that I have told him to refund me he hasnt and is not responding to me

  • Initial Complaint

    Date:08/31/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 3-31-2021 I contracted with Poltrock Painting to have the inside of my home painted as outlined in the contract attached. I received a 30% discount by agreeing to push the work off until the late fall/winter timeframe. Contract amount with discount is $5250. Rob P******* requested a down payment of $1450 which I gave him on the same day. On 8-21-2021 Rob P******* requested additional money for the purchase of supplies to be dropped off at my home. I gave an additional $1600 for a total of $3050 or 58% of the project as of 8-21. No supplies were dropped off at my home. After numerous delays, promises and excuses work began on 4-25-2022. On 5-10-2022 at the suggestion of Rob P******* we agreed to install wood boards to the living room ceiling instead of scraping and painting it. An agreement for an additional $4200 was made bringing the overall project total to $9450 and remaining project amount to $6400. I gave Rob P******* an additional $3400 on 5-10-2022 bringing the total paid to date to Poltrock Painting to $6450 or 68% of the project. The wood boards were installed several weeks later with no painting or additional work done in the interim. On 6-17-2022 while the boards were being worked on Rob P******* requested additional money which was denied. At this point rooms started were not completed and other rooms were never started at all. Poltrock Paintings last day worked in my home was 6-17-2022. Rob P******* continued to make numerous attempts to collect additional money to complete the project. I have attempted several times via email to rectify this situation with Poltrock Painting requesting a refund of $2845.38 for work not completed and credits not received. My latest email sent on 8-19-2021 was ignored by Rob P*******. I am seeking a refund for the amount noted above and am including files of our agreements and a file providing timelines and details of the refund I am requesting. Thank you.

    Customer Answer

    Date: 09/26/2022

    [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    At this time, I have not been contacted by Poltrock Painting regarding complaint ID ********.

    Regards,

    *************************

Poltrock Painting is NOT a BBB Accredited Business.

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