Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/18/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 22 2023 at 4:30pm, Jack Cooper showed up at my house. Jack expressed concerns of my driveway and advised he could repair it. I advised him to let me know of a price. Jack then took measurements and advise he could do it for $XXXX but that was only good if it could be done the next day Aug. 23rd. Due to he had other jobs in the area. We agreed on price for weed killer, debris clean up, crack filler, and sealed. Jack said he would be there first thing in the morning, and it would be completed by end of day and could use driveway 2 hours after completion. On Aug 23rd. Jack had arrived at 1030 am, proceeded to work on cleaning cracks, weed killing and edging. He worked till noon then had left premises, and arrived back at 2pm. When Jack arrived back he filled cracks on the lower half of driveway. At 330pm Jack had left the premises once again leaving the tar bucket in the driveway along with trailer and equipment in yard. I arrived home at 430pm to find driveway partially crack filled with no communication from jack, called and left message to see what was going on with driveway. At 5pm received a call back from Jack, stating apparently he didn’t finish and he would be back the following day. Aug 24th no call no show from Jack. Aug 25th Jack arrives back on premises around 330pm and proceeds to fill the cracks in the driveway. He finished all the crack filling and left premises at 530pm. On Aug 25th at 11am Jack arrives back on premises and makes contact with me, I advised Jack I was not happy with the service and would like money taken off the bill due to the inconvenience of having the driveway incomplete for 4 days. He then began to arguing with me stating that was an insult, and threatened to leave with driveway unfinished. Jack was paid in full and finished sealing the driveway, On Monday Aug 28th used driveway and while getting out of car stepped on crack filler and it had smeared off the crack. He had me believe he had a crew and was licensed but didnt

  Business Response

  Date: 09/26/2023

  Please see attached response. 

  Note, the check submitted to the BBB from the business has been placed in the USPS mail to you today. 

  9/25/2023

  I received complaint # ********. While I don't agree to his version, I am willing to refund $500 as a good will gesture to put an end to this complaint. 

  Note, I even offered to come back & fix the areas of concern.  However he stated via text that he wanted $500 back and would consider the matter resolved. 

  By accepting $500 the consumer agrees to close complaint rendered as Resolved.  

  Enclosed with this response is a check for $500.00

  Jack Cooper 

  Customer Answer

  Date: 09/26/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *************************************