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Business Profile

Wedding Photographers

Whitney Slusser Don’t Blink Photographer

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:10/25/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired Whitney to photograph my wedding, the morning of I found out she would not be attending tans she would be sending in a replacement photographer. After my wedding, I found the replacement photographer had only photographed one other wedding which was 2 weeks prior. She did not know what she was doing. After months of waiting to get my photos, I finally received a small portion of photos, missing several special moments that I know photos were taken. After months again, I finally recieved about another 100 photos. After complaining still of not getting all my photos she sent me all unedited photos but because of contract I am not able to use these since they are unedited. I was also suppose to recieve print credits in the amount of $250 which never recieved. I let her know of the photos I wanted and it was always we were waiting for the prints to come. She then agree to refund me the money so I could order them on ny own but that has yet to happen. It’s been over a year now.

Whitney Slusser Don’t Blink Photographer is NOT a BBB Accredited Business.

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