We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Pizza

Domino's

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pizza.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/27/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Using the Domino's app doesn't work? False Advertisements of internet-based coupons
    and deals free pizza and points? We Cannot access any of that from my smartphone
    and their application. Calling them made matters worse & still could not order? The
    branch I am referring to is in the summit ridge plaza Mt.Pleasant Pennsylvania 15666!
    This pizza place blamed my internet service provider which is Armstrong? I went outside
    to use my data through total version wireless while on the phone with the employee and
    still could not place our order?

    Customer Answer

    Date: 03/28/2024

     Downloaded the Domino's application on a android device couldn't use coupons for their deals ?? ? Cannot build up points or get reduced prices either. False advertisements Imo. No emergency pizzas or order's possible? Not fair when I see their vehicles driving ?? around our neighborhood constantly! 

    Business Response

    Date: 04/12/2024

    The Dominos App is under the control of Dominos Corp. Franchisees have ZERO control over the app and any deals or coupons offered. Any problems with internet need to be taken up with internet provider or cell phone provider. As a franchise store we can only advise the customer to download the app. Once downloaded they will need to create an account to place an order. Only after they create an account will they be able to place an order and earn points. There is an option through the app to get assistance. As a franchise store we are to direct customers experiencing issues to use that assistance. In app at top right we advise customers to tap the top left 3 lines to bring down options menu and under that menu there is an option labeled Customer Support. That customer support will help with online and app ordering issues  

    Customer Answer

    Date: 04/16/2024

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.



     

    Regards,



    **** ******

Domino's is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.