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Business Profile

General Contractor

MUL's INC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in General Contractor.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/30/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 7/29/22 we contracted Muls to repair a concrete patio by installing an epoxy finish over the patio. We were very careful with this finish however we noticed in March that in an area of the patio the finish lifted. We have made numerous calls to this business since March only to be told that the employee who installs this finish is very busy and would return our call to set up a time to complete the repair. It is now almost 4 months since notifying Muls and we still receive the same answer, the person needing to do the repair will call to set up a time for the repair. The original cost for this was $3,504.00. The Estimate # is ***********, other number on invoice ********

  • Initial Complaint

    Date:06/14/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The workmanship done by this contractor is shoddy and incomplete . Many corners were cut, materials and services charged for and not used or done. Concrete work on at front porch breaking off and crumbling weeks after being poured. When repetedly asked to repair, given mutiple excuses and promised to return and repair. Still waiting 6 months and counting.
    Unqualified employees who had no or little constuction expeirence were left with no supervision or guidence. Beware, this company wants and will take your money and give you shoddy or no service and work done in return.

MUL's INC is NOT a BBB Accredited Business.

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