We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Oils

Button Oil Company, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Oils.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/21/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    the company has been charging twice the amount for fuel. company didn't advise the customer that the price was so high. resulting in the amount of ****** for them to pay me for the fuel that is still in the tanks as well as the amount they filled above

    Customer Answer

    Date: 07/17/2024

    Button oil and propane had contacted me many times with nonsense they were going to come up and take the new suplyers tanks and hold them on me and all kinds of tactics. i had told button oil bottom line they owe me ****** dollars for the 34 gallons in the tanks i had paid for.and thats it .they are suspose to call me on the 22 of july and set a date and time on the 23 of july to get there tanks.i had told them no money no tanks bottom line.so i will see at that time. thanks *************************

  • Initial Complaint

    Date:03/01/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 2-29-24 I ran out of oil at my house. My sister called button for an emergency delivery and had to pay up front. It was 52 degrees in the house when she woke up on Friday 3-1. After waiting all day and nobody showing up, she called back. They told her they have her scheduled for next week. It is an emergency delivery. That has always been priority. She has a child in the house and it is her only source of heat. The guy then saw that she had an emergency ticket then told her that they had a driver that was coming that way but something happened and he couldn't make it. The story has now changed. It is ridiculous to have an oil company and not provide service to your customers, especially when they had to pay for it up front. Also worth mentioning, my sister gets liheap assistance and I believe the company that is associated with that, (button oil company) must deliver within 24 hours for an emergency. My sister is still without oil and seems she will be for the weekend. She asked to have her money put back in her account immediately so she could get oil elsewhere and as of 7:23pm on Friday, it has not been put back in. This company needs to be severely reprimanded and possibly fined.

  • Initial Complaint

    Date:08/17/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 6/20, a guy was lurking around my house and peered over my 6 ft. privacy fence. NOTHING was left as to who he was or why he was there. 6/28, 2 more men showed up and were again lurking around my house. Again, nothing was left as to who they were or why they were there but this time there were propane tanks on the back of the truck. When I returned from my vacation, I called *******'s on 7/3 only to find out that they were bought by Button. I explained that I never received any notice and had a full tank of propane as its only used in emergencies. I was told that I could use the tank this winter but would then need to get a delivery at least once a year. 7/5 a delivery guy showed up. I explain that my tank is full and the issue had been resolved on 7/3. A few days later I get a bill for $110 for a delivery of propane, which I didn't receive! I again called Button and after explaining the lack of notice of the change in ownership and that I had a full tank, I was given a choice to either let them come get my full tank of the propane I paid for and NOT get any money back or pay the $110. They finally agreed to reduce it to $55 to keep a tank full of the propane I paid for!!! We decided we didn't want anything to do with this company due to inconsistent information provided to us, their poor business practices, and charging us for services we never received or agreed to. An appt. was made for 8/18 to come get their tank as I had planned on using the propane before then. 8/9 2 Button employees trespassed on my property, somehow got the locked gate of my fence open, and entered my fenced in yard. Via my security system, I told the guys that they were trespassing, to leave the tank, and leave my property. They said they were taking the tank. When I called Button while the guys were still on my property, "*****" confirmed that they were not supposed to be there with no explanation as to why the employees trespassed and accessed my property.

  • Initial Complaint

    Date:10/04/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I used Botton Oil to fill my oil tanks and had it scheduled for auto fill which worked great when I Lived there. I then moved out and had tenants occupy the residence at ** *** ****** *****, Dallas Pa. The Tenants did not like to pay such a big bill every time the tank was filed, so I called Button Oil and told them to stop the auto fill. Button oil came to the residence back in the end of February 2021 and could not fill the tank because there was too much snow covering the driveway, I told the Driver I called and had auto fill taken off, and to please not fill the tank and please let the office no as well because whoever is taking calls is not doing their job. Another driver came on 3/2/2021 and filled the tank, no one relayed the message to him either, I had my tenants reimburse me which was no big deal. After telling this company three times I thought I was in the clear. I sold ** *** ****** July 1st, 2022 and new owners moved in. On October 4th, 2022 I received a message from ******** saying my card was declined due to an expiration issue and that Button Oil Company is seeking $827.72 because they filled the tank again. I called them on October 4th, 2022 and once again no one in the office took off autofill and said I was responsible to pay the bill and if not paid it will go into collections. I feel I am not responsible to pay this as I do not own the house, they should contact the new owners and relay what happened and pump the oil back out.

    Business Response

    Date: 10/07/2022

    ********************,

    We are terribly sorry about this issue.  We will certainly investigate into this matter and make things right.  We will call you and fix this issue right away.

    Sincerely,

    Button Oil

Button Oil Company, Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.