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Business Profile

Direct Mail Advertising

Valassis

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Direct Mail Advertising.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/05/2022

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have removed myself from their "save" junk mail lists multiple times starting at the beginning of this year when I moved here. I am also on the do-not-mail list. I also had to go through this multiple times at my last address. They continue to send me wasteful garbage constantly. My address is correct on the mailings so I am not accidentally receiving it from another unit. Everyone throws them away so I am sure I am not the only one who is tired of this.

    Business Response

    Date: 10/24/2022

    Good Morning,

    This consumer has never contacted LocalFlavor customer service about a magazine mailing removal. Please see communication report above. Also see that she has now been sent the information that is available to her on the website for manually removing herself so she is the one who gets the removal confirmation. Also note that if she had removed herself she would have been informed that there is a 12-16 week turnaround for removals to be complete. 

    If this consumer receives a FREE magazine with no address and stated "Valued Reader" than she has been removed and she will need to make her mail carrier away she does not want the FREE magazine they they leave in every box. This consumer should respond to me as per the email I sent this am with a copy of the back of her magazine showing an actual address on the Free Magazine. 

    We are now resolving this matter on our end.

    Thanks you.

    Business Response

    Date: 10/31/2022

    Good Morning,

     We are so sorry for the consumer's confusion, As stated the customer service department can no longer assist in this matter. Please have the consumer call our corporate office and once the consumer gets the operator have them ask for Doreen D**** in Mailing Coordination. Their phone number is 1 (888) 569-5100 and can be reached Monday -Friday from 8:00 am -5:00 pm Easter Standard Time. I will also email Doreen D**** and make her aware this consumer will be calling her. 

    We are considering this issue resolved for the online Discount deal certificates customer service team. 

    Thank you!

    Customer Answer

    Date: 11/02/2022

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    ***************************

Valassis is NOT a BBB Accredited Business.

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