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Business Profile

RV Dealers

Pete's RV Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in RV Dealers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/04/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November 21, 2023, my spouse and I signed a contract for a ************* 24RL. Once we had signed the contract, we asked for a copy of it. We were informed that it would be emailed to us. We have tried contacting them about this issue and the missing items that we paid for but that we have not received. I contacted the Pete's RV headquarters today and they stated that they did not have a copy of the contract, but that they would send them an email to have it taken care of. I was home all day today and they still have not contacted me or sent a copy of the contract. I also did not receive some of the additional items that we paid for. I need this information as soon as possible as I need it for insurance purposes. I have not been able to add the lender to the insurance.

    Business Response

    Date: 01/02/2024

    Hello,

    Customer received all documents as requested, they are all signed and dated from the point of sale. His registration was processed at point of sale, which in turn insurance had to have been established prior. I've made multiple attempts to respond to his requested with the attached documents, along with phone calls the go straight to voicemail. Our company was closed through the Holiday's and I communicated on my personal devices I would provide an additional set of duplicates upon my return, which I did in kind. 

    Customer Answer

    Date: 01/09/2024

    [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

     Complaint: ********

    I am rejecting this response because:  They did send the documents but they still have not given all the products that were to be included in the sale.  I've called several times and been told they would call back with the answer.  I have not received a call or an email regarding the missing items.  I am missing the blue lights in the bedroom and the grill and arm that were to be included.

    Regards,

    *****************************

Pete's RV Center is NOT a BBB Accredited Business.

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