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Business Profile

Fitness Center

Snap Fitness of Mt. Pleasant PA

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:06/03/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We have been charged for a gym membership by this location repeatedly despite submitting a cancellation request in writing to the gym a minimum of 3 times. I requested the gym membership be cancelled in January 2022 -- we have continued to be charged $50 or $39 a month each month since (currently June 2022), totaling over $250. We have called multiple times, and they have ignored our calls or not returned them. We have sent multiple emails - I received a reply in May 2022 that our membership would be cancelled, but they continued to charge us this month in June 2022. I don't know what else to do to make them stop charging us for a membership we want cancelled. We are requesting a refund.

    Business Response

    Date: 08/15/2022

    Complaint I,D number ********

     

    From: "***** ******** ***************************>
    Sent: Monday, May 2, 2022 4:57am
    To: [email protected]
    Subject: Fwd: Please cancel my subscription


    Third attempt at cancellation - 
    **** ******* *** ***** ******* 
    **********
    On Mon, May 2, 2022 at 1:55 PM <[email protected]> wrote:
    Hello Megan, sorry to hear this is the third attempt at reaching us. We have not received anything from you in the past that i can see. Do you have or know the dates you sent the other two? Also i see you forwarded this email and see a message that is not one of ours. Are you sure you didn't email another snap location??

     

    From: ****** ******** ***************************>
    Sent: Tuesday, May 3, 2022 7:41am
    To: [email protected]
    Subject: Re: Fwd: Please cancel my subscription
    I have the email below from January -- it may have gone to the wrong location.  Are you able to cancel our gym memberships in the Mount Pleasant location?  We will be moving, and we haven't used our memberships since having a baby earlier in 2021. 

    Thank you,
    *****
    On Mon, May 9, 2022 at 2:08 PM <[email protected]> wrote:
    Yes i will cancel it and you will not be billed for any more months beyond May. Your will have access to the club until May 31st and then it will be turned off.

    Thanks

     

    On Thu, Jun 2, 2022 at 1:55 PM ***** ******* ***************************> wrote:
    I was charged again this morning. This account needs CANCELLED.
    **** ******* ***** *****************
     

    From: ****** ******** ****************************
    Sent: Thursday, June 2, 2022 2:12pm
    To: [email protected]
    Cc: ***** ******** ***********************
    Subject: Re: Fwd: Please cancel my subscription


    We have filed a complaint with the Better Business Bureau. I have documentation of a written request for cancellation, repeatedly, since January 2022.  We have been charged well over $250 for an unused membership. 
    ***** *** **** ******* ************
    Hello ****** I went ahead and refunded the month of June back to the card thast **** had on file in the amount of $39,95. So you should see that in a few days. I also left **** a voice message with him. Sorry for the mix up and no clue why it charged you June. I seen my email that i said May would be your last month, so i took care of it.

    Thanks Snap Fitness

    This is all the emails we had. Thank You Spesh ********

Snap Fitness of Mt. Pleasant PA is NOT a BBB Accredited Business.

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