Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/14/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Telescopic pole from ****-pole company around April 2020. I had a one of the poles push buttons break off the bottom section of the pole. The pole has a 15 year warranty, that after the first year, have a minimal fee for replacement parts.Ive called *************) a few times and left messages, and no one returns the call. I also sent at least two emails (********************************) with explanation of my problem and pictures, and no one has contacted me back. Ive done this over a period of several months.

  Business Response

  Date: 03/03/2025

  We have sent the customer an email this morning (3/3/25 at ****** EST) upon receiving the letter.  The email stated:

  Hello ****,
  
  We received a letter from the BBB.  We apologize that you have not been
  contacted back.  We went back through our emails, and unfortunately, we
  don't have anything in our emails (we checked Amazon, our website and
  our regular emails).
  
  We do have the replacement buttons available.  After one year, the
  button replacements are $5/each plus $4.95 shipping.  You can purchase
  the entire set of buttons, or you can purchase individual ones as
  needed.  If you want to purchase separate ones, please count the top
  most button as button #1 and moving down to the bottom button #4.
  
  We can email you a ****** invoice for the buttons you would like to
  purchase.  A ****** account is not required, as there is a guest
  checkout option.
  
  We look forward to hearing back from you and helping to get your
  flagpole back up and flying.  Please also include the best shipping
  address by ***************
  
  Thank you,
  Telepole 

  Customer Answer

  Date: 03/07/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 22941227
  
  I am rejecting this response because:

  I wish to purchase their buttons,  The only issue I have now, is the business (Telepole) response did not provide good contact info for me to purchase the items they mention to resolve the issue?  The contact info I use on their website is not working for me.
  
  
  Regards,

  
  
  **** *****
  
  
  
  
  
  
  
  

  
  

  Business Response

  Date: 03/12/2025

  Hello ****,

  We have just forwarded our original email that we sent on 3/3.  We have also sent over a ****** invoice for the button set.

  Our email address is ********************************.  Emails can also sent directly to us on our website ***********************************; The phone number is *************.  

  Please check your spam/junk email, as our emails may be going there. The ****** invoice will come directly from ****** and can end up in spam folders as well.

  Thank you,

  Telepole ************;

  Customer Answer

  Date: 03/25/2025

  More *********** did get back with me eventually and did help to fix my problem.  It appears there was some unknown issue with them not seeing my emails.  Could have been just a technical issue.

• Initial Complaint

  Date:04/26/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hope thus works, wrote 1756 letters and they are gone.I have a collapsed flage pole. I sent the manufacturer photos. I can't send your office the photos, doesn't work. I have a 20 ft. TELE -POLE, I use it for the Underground Weather station, old pole 17 years old, it's great.The Problem:7/08/2021 I purchased a new style 25' Superior, P.O.# ***** ***, the owner has a complete parts lists of missing, poor assembly, ******* or parts failure. When section number 2 collapsed inside # 1 or main tube and named, I started looking at the rest of my now 15 ' pole. 5 tube had also collapsed inside #4, but they hadn't named.I called *** about that and the Groments/ Bushings as they were coming apart. Well they are made of Kevlar, mine aren't, they are plastic. OK, I'll send you repair kit, "after all my flag poles have a 15 year warranty:" I have sold over ******* flag poles and haven't had any problems. I thought, WOW, that's better than *******************.I pull flag pole out of ground , had very strong neighbor to pull it apart.Placed it on saw horse's in my garage, starting to disabilities of sections.Being an "old" former Apollo Aerospace age engineer, it was easy-going. I called ***, told him of extra hole drilled in base unit was cause of jam. Along with his tube of glue, 10 wood screws was a locking pin for the base looking Plat form. That was the warranty kit. *** felt that I should pay frieght. Parts were bent or missing because of poor workmanship, parts had fallen out when I was taking the unite apart.I told *** that I wanted the replacement parts, or he could pay a shop in ********* to weld one of them.I have sent him 14 emails, he claimed confusion, wow after ******* perfect units, I'd get confused. I have 3 sections that I would like replaced. Complete.I have a very through file of photos to document my complaint, as a former Expert Witness in Federal BK Court , I know the drill.

  Customer Answer

  Date: 04/26/2024

  I have  many  photos of my complaint. 

  The photos are very telling, however , I was unable to attach them due to operator error  I'm sure. 

  Customer Answer

  Date: 05/10/2024

  Thank you for all your support. 

  After further review,  I have decided to  cut my losses and  move on by purchasing a new Flagpole from a not so flighty company. 

  After further  review of emails and phone conversations, I  feel that this company may have some mental health  issues and I feel  that it's  better  to move on.