Complaints

This profile includes complaints for Blaise Alexander Family Dealerships's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Blaise Alexander Family Dealerships

  10 Alexander Dr Muncy, PA 17756-8148

  
• 

  Blaise Alexander Family Dealerships

  1324 N Susquehanna Trl Selinsgrove, PA 17870-7768

  
• 

  Blaise Alexander Family Dealerships

  399 Central Rd Bloomsburg, PA 17815-3126

  
• 

  Blaise Alexander Family Dealerships

  650 N Antrim Way Greencastle, PA 17225-9763

  
• 

  Blaise Alexander Family Dealerships

  405 Alexander Dr Muncy, PA 17756-8160

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/28/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was sent a bill in the mail with no explanation for said services. Come to find out when I purchased my vehicle from what was ****** ********* ****** and is now Blaise Alexander, they said the down payment was taken from my GAP insurance which was not disclosed of at time of the new vehicle purchase. Said check was mailed to me for my reimbursement of my GAP insurance from trade in vehicle which i paid for up front in my costs for my previous vehicle purchase in 2019. I do not have any paperwork stating my GAP reimbursement check was to be used for a down payment towards the new vehicle purchase. I feel this is deceptive sales practices as nothing was disclosed at time of purchase and i have NO documentation stating this was to go towards the down payment, all was taken care of at time of loan closing. I will NOT ever purchase another vehicle from this location and will definitely let everyone i know not to go through them as well. Makes me wonder how many other people this has been done to and unethically charged fees with absolutely no explanation. I have attached the bill i was sent from them directly with no explanation just says service fees (which it was not a service fee)- also, if they were to get the check back for GAP insurance the check would have been cut/sent to them directly in C/O myself. I hope you look into this as i noticed there was a class action lawsuit filed in the summer of this year 2022 and toyota was to pay out claims of 59 million to customers.

  Business Response

  Date: 11/14/2022

  To Whom It May Concern,
  
  I disagree with the statements made by the buyer.
  
  At the time of purchase the buyer agreed to use the cancellation money towards the vehicle purchase, we have a signed cancellation form and product cancellation where the buyer checked the box to put the money towards the purchase of the new vehicle (see attached three signed documents).
  
  Later, I was notified by the accountant that the GAP cancellation went to directly to the buyer in error. Because this was being used in the purchase of the car, we sent her a bill for the amount of the *** cancellation. The buyers significant other presented to the dealership with the bill questioning why she would owe this money and why we made her use that money towards the purchase of the car. I informed him that his wife (the buyer) filled out her paperwork that way so any questions should be directed to her. I explained that we only did what she asked us to do and that's applying the GAP cancellation money to the deal.
  
  He left the dealership angry and mentioned he is going to talk to her. He said she would have to pay the bill since its her vehicle and he doesn't have anything to do with it or her bank account. There has been no communication since.
  
  I made an attempt before the month end in October to collect the money but received no response.

  Haykel A***********

  General Manager
  ****** ********* ******
  Selinsgrove, PA,
  *****

• Initial Complaint

  Date:09/30/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was coming from out of town (roughly 30-35 minutes away) to the dealership closest to me. I had set up an appointment earlier in the week to test drive 3 trucks. The person online and on the phone ran my vin # and vehicle information and quoted me at a starting point of $16,000 for my trade in. They also set up the test drive for later in the week based on my busy schedule and having to take time off from work and so that they could move the vehicles from other lots to the one closest to me. When I arrived for my test drive I was informed that none of the vehicles were moved to the lot. The first vehicle hadn't passed inspection and they wouldn't be selling it, one was under contract and the last they said they didn't want to move because of the cost of gas. So my gas money was wasted driving down for a test drive that was never going to happen. They took my information in case another truck came up in the categories I was specifically looking at. Before leaving they told me I was misquoted earlier in the week that my $16,000 trade in would only be $9,000. I passed on two other vehicles at other dealerships based on the information I was given by Blaise Alexander online and over the phone. The whole process went from being super accommodating over the phone to being very sketchy on the lot. I was very disappointed to see how they were conducting their sales like this.

  Business Response

  Date: 10/03/2022

  To Whom It May Concern:
  
  In the notes from ****************** conversation with our Business Development Center, it said that ************** was aware that we were not able to have all the vehicles of interest at our dealership. These vehicles were located at 3 of our dealerships throughout the state. As far as ***********'s trade evaluation goes, the agent he spoke with on the phone told ************** what his vehicle booked out on ****** Blue Book private party before reviewing the condition. This is difficult without knowing an accurate condition of the trade in. The condition of **************'s vehicle is as listed: Front & rear brakes recommended due to harsh pulsation, all 4 wheels curbed and or corroded, all 4 doors need body work due to corrosion, Rocker panels have surface rust and need body work, running boards are rusted and need replacement, and a mileage discrepancy on the vehicle history report.  
  
  After all the reconditioning *************'s **** required this would cost $6,000-$7,000 after mechanical/cosmetic repairs. The final trade in number we offered before ************** left our dealership was $11,500 and we believe this to be fair after the condition evaluation. We apologize ************** feels this way and hope that he considers the details in our response. 

  
  Sincerely,
  Blaise Alexander Management
  Mansfield, Pa

• Initial Complaint

  Date:08/08/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/5/2022 I went to Blaise Alexander to have my vehicle serviced, multiple problems occurred all being sorted out except one. I spent over $800 on 8/5/22 and my vehicle/property was damaged by Blaise Alexander employees. The service employees were told my windshield had a UV protectant film on it prior to working on my car. (Blaise did my inspection last year with no issue). The service employees cut a rectangle of my tint out to remove my emissions/inspection stickers destroying my tint. (My tint follows PA tint laws, tint is also not a requirement of annual inspections in PA.) the manager Courtney D***** claimed it had to be done because the tint was placed over top of my stickers - this was a lie, they did my inspection last year removing the stickers 8/2021 without issue. My tint was placed in 5/2021. After speaking with Courtney she acknowledged the damage through email but states it’s impossible to remove stickers on tint -also a lie. Courtney also claims my tint is not legal in PA - that is a lie as well as it allows 70% of light & it’s part of PA inspections so I’m unsure why she’s even commenting on this. I sent them two separate price estimates from two separate tinting businesses; 1. Being a $200 quote (******* custom tinting) and 1. Being a $320 quote (Sharrock's auto glass tint & paint protection film) to replace film and remove damaged film Blaise Alexander caused. Courtney states she will write a $80 check for damages for a quote she received from “** *********” but will not provide the price estimate or the company information for me to have the work done by them at that quoted rate. Due to Courtney D*****’s (manager of Blaise Alexander Chevrolet in Muncy, PA) lack of willingness to provide the information of her supposed price estimate I am seeking either Price-estimate I obtained at their stated price(s) to replace/fix the damaged caused by this dealership; BLAISE ALEXANDER CHEVROLET Address 405 alexander dr. Muncy PA -17756 phone# ************

  Business Response

  Date: 08/31/2022

  To Whom It May Concern:
  On August 5, **** ******** had an appointment with her 2016 Chevrolet *****. Around 9:25am on August 5th, ****’s husband **** showed up with the vehicle and checked in for the appointment for 4 tires, oil change, inspection, emissions and a 4 wheel alignment with our advisor Matt. Matt stated **** asked for us to keep the best tire for a spare, he also mentioned that there was UV tint on the vehicle. Matt made **** aware that we will not be able to put a state inspection sticker on the vehicle due to windshield tint being illegal. No other services were requested by **** and he signed the repair order and we proceeded with repairs. **** checked out and paid for services around 11:15 am. Shortly after **** leaving, **** called in and spoke to Dylan to let him know that she had previously called into our parts department and pre-paid for a wheel and hubcap on 7/27/2022. Dylan stated if **** came back we would mount and balance the best kept tire and install it on the rim that was in parts for her. **** came back in and we mounted and balanced the best kept tire on the prepurchase rim at no cost to ****. Later on around 1:30, **** called in again, this time to speak with Courtney the service manager about the cut tint on her windshield. She expressed her dissatisfaction with the service department. Unaware of the situation, Courtney apologized and stated that maybe the tint was over the stickers as to why they cut the tint if **** could send pictures to Courtney’s email so she could see what she was talking about.  
  After Courtney reviewed the pictures and estimate that **** provided for reinstalling windshield tint, Courtney noticed the estimate for the windshield tint was from Texas, ****’s family owned business. Courtney called a local tint company she found online, ** ********* and spoke to the owner **** via phone where **** verbally gave Courtney the estimate of $80 to remove and reinstall windshield tint for a 2016 Chevrolet *****. After Courtney and ****’s conversation, Courtney responded to ****’s email. **** from ** ********* reached out to Courtney on 8/10/22 stating that **** reached out to him on Tuesday 8/9/22 to verify the estimate of $80.00 that Courtney provided for removal and reinstall of her windshield tint, which he confirmed.
  
  Windshield tint, along with any other tint on a sedan being illegal in the state of PA, we provided a check from Blaise Alexander Chevrolet of $80 to reimburse for the damages done to her windshield tint instead of paying ** ********* to perform the services.
  
  Attached is all copies of emails, copy of check, repair order of services with failed report. A copy of tint law in the state of Pa provided by the Chief of Police of Muncy.
  
  Thank you for your time,
  
  Courtney D*****
  Service Manager
  Blaise Alexander Chevrolet
  405 Alexander Dr
  Muncy, Pa 17756

  Customer Answer

  Date: 09/07/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:

  Blaise Alexander Of Muncy PA failed to apply truth to their response. On 8/8/22 the General Manager Curt P****** called my cellphone a few hours after I left my negative recommendation on the blaise alexander public ******** platform. During this phone call it was the least bit productive and made clear it was to show intimidation/confrontation. Curt P****** called to inform me he reported my vehicle to the Muncy police department and called me a bunch of names on the phone; kept referring to me as “that customer”. Blaise Alexander failed to mention that even though they gave me a price estimate of $80 from ** ****, they refused to provide contact information for this business. After having multiple friends/family & myself search the internet for this business, I was finally able to find ** ********* on ******** -this is a side hobby/business with no legitimate website. Curt P****** was so unprofessional I sought out my lawyer for advice as it was made clear his phone call was not meant to help the customer but to apply intimidation and was ultimately harassment. Courtney D***** NEVER ONCE apologized, infact she was very unprofessional, rude and openly tried to lie about my tint being cut, multiple times. The window in question was my front windshield on a sedan, which passes PA tint laws as it allows more than 70% of light to come through the windshield. Not to mention, it is not a requirement  of PA state inspection and you’re unable to fail inspection based upon your tint. Blaise Alexander failed my inspection due to them stating my breaks and rotors were “terrible “ & “rusted” and needed replacement. (I had just asked about my breaks in April from blaise Alexander… they stated this would cost me an additional $700 after already paying above that amount for the poor work they preformed. On 8/20/22 I had my inspection done at a different garage who stated my breaks/rotors did NOT need replaced but that they were in excellent condition! With all this being said; Blaise Alexander is unprofessional, lacks management skills, lacks people/customer service skills and just try to scam you. Blaise Alexander has shown the customers mean nothing and they will treat them that way; they have no issue with lying and it seems it is a common issue between multiple staff members.. 
  
  Regards,
  
  *************************
  

• Initial Complaint

  Date:07/25/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle from the dealership, less than two weeks later I went back because the car had an issue with the trunk, I had another garage look at it after the dealership told me I was at fault. Come to find out the car was in a previous accident and never reported. They did end up fixing the issue but they had my car for a month or more. I got my car back and within two weeks the engine went. I have had the car in my possession for about 42 days. They are telling me it is mechanics and I am responsible for fixing but I had my local garage look at it and they told me that there was a brand new spark plug installed and my mechanic believes that the dealership knew about the problem prior to selling me the car. I have contacted GM for a resolution on their end as well because this is a known problem with my vehicle and they have been no real help either. I have also contacted the Attorney generals office and they helped as much as they could.

  Customer Answer

  Date: 08/26/2022

  The dealership has yet to make the situation right. I paid out of pocket to have my engine replaced because I was told by GM that the dealership would not do anything and the advisor I spoke with there said it would be cheaper for me to go through my own garage. After I paid for this replacement the dealership called and said they were going to help, even though it was too late and I told them I already paid. I was told I would be reimbursed but I still have not been reimbursed. I even reached out to the general manager at Blaise Alexander Chevy to follow up on the so called reimbursement. 

  Business Response

  Date: 08/31/2022

  To Whom It May Concern:
  
  We got *****'s ***** in the shop and it needs pistons (estimate is $3900)  We extended the 30 day 50/50 warranty to assist in the coverage.
  At time of delivery they refused the extended warranty which would have paid the entire bill.  We explained that we would reduce the
  total to $3,000 and split the cost 50/50 and they are refusing our offer.  General Motors called Courtney (service mgr) and offered an additional
  20% toward their bill.(This was from customer calling GM and asking for assistance)  Final cost to customer would be $900 .
  
       Repair Order (135074) for the trunk issue ($663.20) billed at no charge to the customer as good will.
       Buyers order (3/30/2022) showing the vehicle had 94,521 miles when purchased as is.
  
  Signed **** ***** on the vehicle showing no previous accident.
  
  Curt P******
  General Manager
  Blaise Alexander Chevrolet of Muncy
  405 Alexander Dr.
  Muncy, PA 17756
  
    Show BBB Messages

• Initial Complaint

  Date:07/12/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My car has been damaged due to an accident in February, 2022. The insurance adjuster and Blaise Alexander Body Shop handled the claim. The check was sent to my home address and I delivered to the body shop immediately upon receiving the check. Scheduled for repair on 6/22/22. Unfortunately, I was involved in another accident which rendered my car undriveable on 05/27/22. Adjuster accessed damage and my car was towed to Blaise Alexander body shop on 06/02/22. Check for 2nd claim was sent directly to Blaise Alexander. I rented a vehicle from ********** under my insurance for 30 days. My car has not been started as of this date 07/12/22. I am advised of constant delays which I have called numerous times as well as visiting the body shop. I am constantly being put off with excuses of parts needed which should have been ordered when my vehicle was accessed for damage. Keeping in mind that the parts from the 1st claim should have been in house. I have had to rent a car at my expense for $557. From 7/7-22 - 07/21/22. I was told by **** at the body shop a major part had not come in which they didnt order until 06/27/22 and to date has not arrived. I am told they cannot help me with a loaner car. I will more than likely to have additional charges for continuing a rental. I feel that Blaise Alexander should reimburse me for all my rental fees since they are at fault for not having my car repaired in a reasonable time. Insurance companies normally do rentals for 30 days no exceptions. Blaise Alexander has not given me the customer an exact date when my car would be completed. I am not getting acceptable results from Blaise Alexander. I want compensation for all rental fees I have incurred as a result of their failure to repair my car.

  Business Response

  Date: 08/08/2022

  To Whom It May Concern:
  

  We never saw her car in February for the first claim. She came in for us to look at her car for the first time March 8th and she was scheduled for repairs June 22nd.
  
  She was then in the second accident and the car was considered a non-drive at that point and was towed to our facility. Non-Drives are brought in for repairs/teardowns in the order that they are dropped off. We were told by the customer on 5/31 that the car was getting towed to us and again from the insurance company on 6/2 that the vehicle would be getting dropped off for us to perform repairs.
  
  We received the vehicle the week of the 6th and we had it in the shop the 8th of June. We performed a thorough teardown on her vehicle so we could get an accurate supplement for the 2 claims that she had. We finished and sent the supplement to her insurance company 6/13 and were told the insurance adjuster would be out to view the vehicle. He did not come out until 6/16 and we did not receive full authorization to move forward with both repairs until 7/5. We dealt with two insurance adjusters,***************** and *************************.
  
  Once we receive the ok then we order parts, parts were ordered same day we received authorization. Also, we did not order parts for the first claim originally scheduled 6/22 or have them in stock because we do not order preliminary parts until about 2 weeks before scheduled appointment. They only time we pre-order parts way in advance is if there are national back-order parts and for that particular claim there were none. All parts for both claims were in stock 7/20 which is 5 days longer than the original ETAs given from parts department and the main wait was for the 2nd claim parts. We did switch a few parts vendors around to try to get parts in a little sooner.
  
  Her vehicle came back in to perform repairs 7/15 for the 1st claim and the customer was updated on this and started repairs on the 2nd claim 7/20. Both claims were finished 7/29.
  
  To answer her question about parts in the complaint, when we were told about the 2nd claim and heard it was a non-drive and would be towed to us, we still did not order preliminary parts because her vehicle was going to be borderline total loss with the two claims combined that were also overlapping damages. We had to wait for Penn National and ********** to make a business decision to repair or total the vehicle after they received our supplements. Both claims amounted to $16,948.88 for a 2018 ***** ***** with 54,xxx miles. *BB retails this car between $14,500-$16,500. Total loss threshold is normally 75% of the ACV.
  
  Lastly, we do not tell customers promise dates anymore due to all of the unforeseen variables in today's society. We stress highly to all of our customers about the repair process and we typically do give them a rough time frame when to expect their vehicles to be completed once we complete the supplement process and receive authorizations from any/ all insurance companies involved. ***** was informed that she should expect her car the end of July-early August. She stated she was unhappy she has to pay rental and asked if we supply loaner and nothing went beyond that point. She was kind and nice to everyone and never demanded anything or stated that she was unhappy with our team. It is unfortunate that the insurance companies only pay 30 days of rental in some cases. She is fortunate to even have rental, some customers have to pay rental from day 1. We always attempt to do our best anytime a customer is in need of assistance for a loaner. She never asked for assistance, she simply just asked if we had any.
  
  Thank You!
  
  Caleb P********
  Blaise Alexander Body Shop's
  O:*******************