Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/09/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Grooming appointment scheduled for 8/6 at 7:30. Owner showed up 30 minutes late. Bath and grooming was to take ~90 minutes. 2.5 hours later we went to get the dog, as nobody would answer the phone. Owner insisted on cash only ($80). Our dog was in worse shape than when we dropped her off. She smelled worse and we had to bathe her again ourselves, her coat was uneven and there were even places on her coat that were uncut. The worst part was that 2 of her paws were bleeding so badly that it took 36 hours, multiple treatments, and bandages to stop the bleeding.
  When you call the business you get voicemail with instructions to leave a message for a call back; but she never calls back. It's really just screening calls with no intention of a reply, I've left a few messages requesting she call back and/or requesting a refund. There has been no attempt by the owner to resolve this issue.

  Business Response

  Date: 08/17/2022

  This is so far from the truth its amazing to me,

   

  I was not late, the owner talked to me, I was across the street picking up coffee and got there at 7.35, which she had no problem with at all. Her dog was very difficult to do, she told me it bit people, so that's a hint it may take longer, how ever, this dog either has never been groomed or has been to every shop and got kicked out . it does alligator rolls on the table ,its not leash trained, it had to be muzzled, its horrible in the bath tub, and made its own toe nails bleed, NOT IT PAWS THERE IS A DIFFERENCE.  by clawing the tub and trying to jump out. So unfortunately this dog took a lot of my time, and because it was scared in the tub,I took it out and  capped its nails with soft claws, and put it in a cage dryer to dry safely and calmly * THE SAFTY AND COMFORT OF THE DOG IS THE MOST IMPORTANT. 

  Unknown to me, she had a birthday part to go to , and walked in the door using profanity, at me to give her her * I quote* Give me my ******* dog***, I told her the dog was not finished being groomed, she said more profanity that she wanted to see it now, before she paid, and even attempted to take it with out paying.  Now, if your dogs difficult it doesn't give you the right to not pay, me or complain if you choose to take it home, wet, and not finished, this dog was just a little bit away from being done, and if she would have helped me hold it on the table, I bet in 10 minutes We together could have had it done. and the marks on her car seat was just the paw print from the nails that had. bled, but they were capped and not bleeding, I tried to tell her about the dogs day but she wouldn't even let me speak.

  The husband who reported this review, just plan lies , I talked to him on Tuesday, told him he could bring the dog down hold it and I would go over its hair cut. He filed this after, our talk where he states I refused to help him. 

   I have been in business in Murrysville for 26 years, I always take care of the dogs to the best of my ability, I am extremely busy this time of year, and seek future customers, who are considerate, helpful and will treat me with the kindness I display for there dogs. This is unacceptable and this Owner, exhibited no compassion for her dog, no care or interest on what this dog needs to get better, it needs a better owner and  I feel very sad for it and no wonder its a mental  wreck. !!!  Photos were taken, of its capped nails and hair cut, which for a rough cut was quite ok. ! Ill be happy to provide them to anyone who has any questions. 

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

  Customer Answer

  Date: 08/22/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]

  
  
  First of all, the owner said in her reply she got to her business at 7:35.  The attached screenshot of our calls to her prove our assertion; why would we call her at 7:41 (no answer) and again at 7:46 (she answered, said she needed her coffee, and then showed up 10 minutes later.  This proves she, not I lied.  
  Next, as can be proven again by the timing of the submissions to the BBB, I submitted the complaint PRIOR to her contacting me on Tuesday in response to my 2 voicemails left SATURDAY.
  The day of the appointment, when the owner didn’t call or answer the 2 calls left at 10:16 and 10:25 we did go to get the dog. The owner wouldn’t bring her out, no surprise considering her condition, and that’s when she said we wouldn’t get the dog until she was paid first, in cash.

  In her call the owner admitted the haircut wasn’t completed, the dog wasn’t dried, and her paws were bloody.  For this, she feels entitled to being paid her full price.  At most, a reasonable resolution would be a refund of half the cost since she did not fulfill her obligation.

  
  Regards,
  
  
  
  **** ******

   

  Business Response

  Date: 09/18/2022

  I included photos of the dog, before the hair cut and after, although the customer chose to remove the dog before the finishing touches were complete its hair was cut, it toe nails were capped. I worked on this dificult pet for 3 hours and charged you for one, there will be no refund. 

   

  I strive to have a very happy experience for pet and person, but some times personality's are just not compatible and I do not tolerate or work for people that rush me , swear at me and act like a tyrant. Please seek services else where in the future.  I consider this closed and no more responses will be made.