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Business Profile

Construction Services

Leids Carpentry LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/21/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Leidsc carpentry finished by garage into a apartment. The outside door and the way it was installed was faulty from new. The floor rotted out beachside of this problem. I contacted ******* and he kept pushing me off for 9 months until the door was out of warranty. When he did come to fix the floor he sent me a bill. The contract that was signed gave me a 10 year workmanship warranty. This door still leaks and is rotting the floor again. This needs repaired. ******* still chooses to not answer or respond to requests to come out and look at it.

    Business Response

    Date: 08/30/2023

     This is ******* from Leids Carpentry. There is some Truth to this Customers complaint, But quite a few lies as well. We are currently working on Repairing the Door Problem. No Problems here. The Warranty thing is not true. A problem like this Install problem- we Repair- regardless of Warranty.  We have 100s of Satisfied Customers & we stand behind our Work. Not sure why this Customer is exaggerating this issue.  Thanks to all our Satisfied Customers! We stand behind our Products & Services.  Thanks 

  • Initial Complaint

    Date:05/20/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Leids carpentry built my garage into a livable space. The entry door they built and installed leaks water in. They were out a year ago to replace the rotted floor and did the exact same thing that was originally done. The same exact problem is happening again. The door still apparently leaks because the Step at the door moves with slight weight enough to break the caulking seal. We were given a 10 year workmanship warranty. This to me is clearly a workmanship issue. Last time I originally contacted him it took weeks to have him answer me and months to try to repair it. I contacted him and again ******* has not responded. I feel this is my only recourse to fix this problem.

    Business Response

    Date: 06/11/2023

    The Problem with the Exterior Door has been Addressed. We Installed a Water Pan below the Threshold of the Door. Thanks

    Customer Answer

    Date: 06/15/2023

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    *************************

Leids Carpentry LLC is BBB Accredited.

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