Complaints

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• Initial Complaint

  Date:12/05/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  April 12, 2022, my basement caught fire.
  The furnace blew up.
  When the fire company showed up along with a company named ServPro showed up.
  They told me they were a fire restoration company. They told me I was in good hands, that they
  would take care of me. I acquired their services.
  They showed up the next day with some of their people and started packing cardboard boxes
  with my personal belongings. There was no electricity in the house. On June 13, 2022 their
  electrician showed up. He installed a temporary circuit breaker on a dolly and ran some
  temporary wires. For the next two and a half months I called Duquesne light, "Where's my
  electricity?"
  I was told your electrician didn't turn in the paperwork. I kept calling the electrician asking where
  is my electricity and he gave a crock story assuring that my electricity should have been turned
  on the next day. I am sending a copy of the Duquesne light bill for $14.13 and it is dated that I
  had electricity after 2 1/2 months of this guy padding the bill. After two and a half months, I
  started wising up to the con. I researched electricians online and what I found was if an
  electrician shows up with a circuit breaker on a dolly and puts a temporary service and charges
  $1400 a month to throw that bum out , get your own electrician and have a permanent service
  put in which I did which cost me $1200 for everything one time charge, not $2530.62, which now
  is up $3036.74. They were turned into the attorney general's office for consumer fraud. They
  couldn't do anything with them. This clown turned me into a collection agency. Now there is
  more to this story. One of servpro's workers stole a laptop computer. There were 3 witnesses to
  the laptop being missing. There was a police report made by the west mifflin police department.
  There was a lock box placed on the front door with a key to same door inside which all of
  ServPro employees had access to. One of them made a copy of the key and when the police
  questioned him he brought the laptop back at night, sneaking into the house and stashed
  behind a cabinet. The reason I know he had a key made was the front door lock was tampered
  with and this was also pointed out to the police. There is a police report on this, I went to pick it
  up and they told me it would take 3 days. I won't wait but if you need it I will send it.
  When the CEO of Servpro was confronted, he assured me his employee was not a thief. I
  called the police back and my house guest Mr. *** ******* told the police in front of the CEO
  where the laptop was originally and where we found it later. Along with my statement as to
  where the laptop was, plus, one of their own people told the same story.
  Now ther's the matter of 75 boxes that were packed with smoke damaged items from the hous
  that I was assured they would be back to clean. They sent my insurance adjuster a bill for
  $18567.51 which I received a check for and paid and you will receive a copy of the bill along
  with a receipt from Donnie Fast stating he received it.
  I am also sending a picture of the circuit breaker I had installed for $1200 one time payment,
  along with a picture of the 75 boxes they packed for the price tag of $18567.51.
  I am looking forward to hearing from you. I am a 73 year old veteran. I am rebuilding the myself
  and this all I have to deal with, this clown. This company doesn't deserve to be in business.
  
  Sincerely ****** ** ********* *****************

  Business Response

  Date: 12/06/2022

  Good morning,

   

  In response to the complaint. We followed all proper protocols that we have with Mr. *********'s insurance company. The bills we generate are submitted through an audit system that passed with no issues. This is why Mr. ********* was given a check by his insurance company. The temp power that was set up was not a monthly charge is simply a one time set up fee. The invoice that is still outstanding included the temp electric and board up services. We are actively trying to collect this amount from him.

  Regarding the alleged theft. We have fully cooperated with Mr. ********* during the process. I spoke with my employees personally to verify that we did not take the computer. I did a site visit the day after the accusation at which point Mr. ********* told me "if you pay me for the computer right now, this all goes away." I refused.  He did have the police stop on site that day and I assured the West Mifflin officers that we are more than willing to cooperate in any part of the investigation. We have not been contacted by anyone at that Police Station.  No one has been in the home since my visit on that day.  We ended our contract with Mr. ********* due to the growing outlandish claims that he was making regarding our company.  The entire aspect of this process has been documented on our end and I am confident that we did nothing wrong.

   

  Thanks

   

  Matt

  Customer Answer

  Date: 12/12/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

  hello,
  

  I do not accept this because Servpro was paid , with promise collection agency would back off, they did not, sending ANOTHER bill for collection
  

  Mat K****  CEO from servpro ###-###-####
  
  
  Regards,
  
  
  
  ****** *********

  Business Response

  Date: 12/13/2022

  We have received the payment and our collection agency has been informed.