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Business Profile

Online Retailer

Opal & Rain

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/26/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on 5/22 from Opal and Rain for some handmade jewelry. On 6/6 I received an email saying it was shipped. Its a small business so I was patient. Just over a month went by and I had yet to receive my items. On 7/19 I reached to inquire on the whereabouts of my order. I received an automated email saying the shop will be in touch soon. The business only responds on Tuesdays and Thursdays. On 7/23 **** ******** replied back with an apology, explanation and stated she was resending my order with a new tracking number. I never received any new information after the initial reply on 7/23. I reached back out on 8/22 in that same email thread. I emailed separately again on 10/2 and 11/9. Each time just getting an auto reply email and nothing ********** has been months of waiting for these items. I feel I should be refunded and/or given replacement items. Ive taken screenshots of the email exchanges in the photos attached.

    Business Response

    Date: 12/05/2024

    Customers replacement order sent and expected delivery Saturday 

    Customer Answer

    Date: 12/07/2024


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Thank you so much for help resolving this matter. I am thrilled that the business resolved it in such a timely matter once the BBB was involved as well. The business did the right thing.

    Thank you.

    Regards,

    ******* ********

Opal & Rain is NOT a BBB Accredited Business.

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