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Business Profile

Educational Technology

Lavner Education, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Educational Technology.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:06/11/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I enrolled my 9 year old son in camp Tech Revolution run by Lavner Education for a period of 5 days (from 6/10/24 through 6/14/24). However, I withdrew him yesterday for the following reasons:Camp advertises as being rigorous for STEM. However, the children were given a toy marble run set to play with on their first day and asked to build a roller coaster.The instructors are not experienced educators. This showed in their lack of enthusiasm which my son shared with me.They advertised a camp t-shirt but none was given.They require you to pay $55 for a cafeteria lunch but why? Most camps Ive seen let the kids bring their own.I spoke to 2 representatives yesterday who told me the next day would be spent building a roller coaster on Roblox. For a camp charging $800 a week, this is not acceptable. The children should have experienced educators with a building kit for each child and a STEM ****** with direction and guidance.I urge you to look at their reviews on Yelp. This is a site where reviews cannot be removed by the company. You will see so many stories like mine. Unfortunately, I discovered this after the fact. I told them and they said to look at reviews on Trustpilot. But this is a review site that allows removal by them and customer vetting.I also have my other older son enrolled for a week in July. I asked to at least be refunded for that one camp and they refused as well.Please look into this company because what they are offering is not an engaging STEM camp. It is truly misleading.Parents think their children will be attending a challenging STEM program, but the result is similar to a daycare. Thank you,*******************************

    Business Response

    Date: 07/11/2024

    From: ******* <*******@lavnercampsandprograms.com>
    Date: Thu, Jun 20, 2024 at 4:59 PM
    Subject: Follow Up on our Phone Call
    To: <****************>


    Hi ********,

    It was very nice speaking with you on the phone earlier this afternoon.  Again, I truly appreciate your time and all of your valuable feedback and insight about *****' day at camp on June 10th.  I've logged into your online account and have processed the full refund for both ***** and ******' camp weeks this summer and have attached the updated receipt for your reference.  If either ***** or ****** are interested in returning this summer, please let me know and I'd be happy to help you enroll them as I just want the boys to have an amazing educational experience with us.

    I'm also having our team pull t-shirts for both ***** and ****** and I'll mail them out to the address on file, which I've listed below and you said is the best address to send them to you.  I'm going to take them to the post office tomorrow morning so they should hopefully arrive at your house over the next few days.

    I have *****' t-shirt size as youth extra small and ******' t-shirt size as youth large.

    ********************************************************************************

    Again, thank you for your time and thoughtful conversation earlier.  I wish you all an amazing summer and year ahead!  Please feel free to reach out to me at any time via email or phone (you have my cell now).

    Have a great rest of your day.

    Sincerely,

    *******

Lavner Education, Inc. is NOT a BBB Accredited Business.

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