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Business Profile

Wholesalers and Distributors

Gotham Distributing Corporation

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wholesalers and Distributors.

Complaints

This profile includes complaints for Gotham Distributing Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

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Gotham Distributing Corporation has 3 locations, listed below.

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    Customer Complaints Summary

    • 9 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/04/2024

      Type:Delivery Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Placed an order that company received funds for but not honoring to ship. Reached out to company to cancel as it has been almost a week and order has not been processed and was told that I have no right to cancel for a refund that they have my money and there is nothing that I can do about it.

    • Initial Complaint

      Date:04/19/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On March 23, 2023 I placed a order for 2 movies which totaled $40,70. Then in April of 2023 this company deducted another $40.70 causing my card to go into over draft. When I called ***** told me the first 40.70 was a pre authorization and would be refunded within 48 hours. When I called today they said that there's only one amount taken of 40.70.. I have 2 emails stating they took this money twice..

      Business Response

      Date: 04/19/2023

      ******************,

      We reviewed this matter, and can confirm that we show that you were only charged once for the transaction in question. At this point, we'd recommend that you reach out to your bank or credit card provider for assistance with this matter, as there's nothing that we can do from our end. If your bank or credit card provider requires additional information regarding this transaction from our end, they'll let us know.

      Best regards,

      ***

      CUSTOMER SERVICE DEPT
      OLDIES.com

    • Initial Complaint

      Date:02/15/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 1/22/2023 purchased items online from oldies.com.Received items by mail on 1/25/2023.The items I received were not what I ordered. Contacted the company and they e-mailed me a return label. I printed out the label and packaged the items with label attached and took to post office on 1/30/2023. Have been in contact via telephone with several people there subsequent to return of items and providing them with tracking number on my postal receipt who claim they dont see the item returned and therefore cannot refund my money.

      Business Response

      Date: 02/16/2023

      We received the incorrect items on 1/31/2023.  Once a return is received it takes approximately ***** business days to process.  I have processed the return and refunded the customer's credit card.  I have attached the credit memo for this transaction. The customer should receive the credit on his credit card in a few days depending on the financial institution.

    • Initial Complaint

      Date:12/29/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hi, and thank you for your help. I purchased a CD from Oldies in February, 2022. I hoped it would be a Valentine gift, but it was late. And they sent the wrong item. I returned it with proof of delivery from USPS on March 8. I called them in May and was told they were still going through returns. I had an email from Bernie in June to please call. I called again in the fall and got a supervisor, ****, who pretty much scolded me for calling so late about a February order, but offered no correct CD. Truth is I don’t enjoy hassling companies and would forget about it until one of their catalogues would come in the mail again. I would just like to have the CD soundtrack I ordered, please or a refund. I am trying to get the soundtrack to “**** * **** **** **** *** ******, the movie from the 1960’s with lots of famous people in it. Thanks for any help you can offer..*********************

    • Initial Complaint

      Date:11/17/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      There are two (2) different accounts under the same account number/customer #******* as printed on the DVD and CD Catalogs respectively. The problem can be resolved under either *************************** or *************************************************** According to the unidentified customer staffer I spoke to is not authorized or can't figure out what to do without supervisory approval who was not available at time of conversion. Also, the OLDIES.COM staffer mentioned the payment was not enough, however if credit funds from one account and the new money order are combined, that will be enough payment for the order.

      Business Response

      Date: 11/17/2022

      I have combined the credits on each of the customer's accounts.  Attached, is the new credit available.  Going forward customer should use ******* as his customer number.

      Customer Answer

      Date: 11/18/2022

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      **************************************************

    • Initial Complaint

      Date:08/10/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Been trying to get my refund check for out of stock purchases for several years now. Back at the start of the covid pandemic I had placed a order for some movies, some of the ordered movies were out of stock. I have been trying to get my refund check for many years now and have not been able to get it yet.

    Gotham Distributing Corporation is NOT a BBB Accredited Business.

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