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Business Profile

Awnings

Shoops Awnings

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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  • Initial Complaint

    Date:05/24/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Shoops have 2 of my awnings, I sent a card in I wanted them put up First week of May . They have not put them up I have tried numerous times to call I finally got an answering machine and left a message for them to call, I have never received a call back. I have called several times a day to call the answering service is off and no one answers the phone . They still have two of my awnings.

    Business Response

    Date: 06/05/2024

    We have since put her awning up prior to receiving this letter.  She did not contact us until 2 days before us putting it up. We do live in Western Pennsylvania which this has received more rain than normal in fact in April was 19 days of rain and in the month of May there were 22 days of rain. Which then pushes installs back that is why the card that she fills out as does every person we have it does say straight across the top of the card Approximant Day!!  We also have had to take in to consideration her 1 awning is on a 2nd story in which is a Patio and has to be reached by an extension ladder for them to access her porch so if it's raining or to wind it cannot be done.   Her 1 awning out back cannot go back up its over 15 years old from the old owners owning it in which we did tell her 2 years when she asked us to repair it that it wasn't going to last much longer well, we went to try and put it up and it just keeps ripping. So, there for it cannot go up.

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