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Business Profile

Guitars

Martin Guitar

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Guitars.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:05/26/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 22nd 2022 I purchased a Martin D35 guitar with hard shell case from ***** Guitar King in ***************, UT As of June 26 2024, I cannot even sell it to get it out of a **** shop (and the case has two kits to keep it from drying in the case) for the amount of $2,000.00 for the guitar has poorest quality craftsmanship. The top or the seam of the top below the bridge has literally separated and a literal crack is seen. The neck itself buzzes or the strings buzz because they are too close to the frets of the neck and the strings mostly the 1st, 2nd and third strings are literally resting further down in to the neck bridge that they should be. I paid over $3,414.00 dollars for a terrible guitar!!! It is in the **** shop because i needed the money and no one will even offer $2,000.00 for it due to the top seperating on me! i WAS TOTALLY RIPPED OFF!!! MARTIN GUITAR COMPANY SHOULD BE PAYING ME BACK AT LEAST $2,000.00 DOLLARS for their lies,. their deceit, and them ripping me off!

    Business Response

    Date: 06/28/2024

    Please see the attached correspondence in response to your June 14, 2024 letter. 

    Customer Answer

    Date: 07/01/2024

    i DID NOT ASK FOR A FULL REFUND, ONLY PARTIAL; ANOTHER PROOF THAT MARTIN CMF MARTIN, ARE LOW ETHICAL BUSINESS WITH PEOPLE THAT WORK NOT KNOWING WHAT THE **** THEY ARE DOING! Pass that to them please

     

Martin Guitar is NOT a BBB Accredited Business.

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