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Business Profile

Video Game Supplies

Dream Controller

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Video Game Supplies.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/03/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Missing package that they say was delivered that is nowhere on property or with immediate neighbors. No signature or photo of delivery provided, tracking says delivered only. On 11/26 when I first contacted them ************************************************************** transit. 7 days later tracking still says delivered, no package still and theyre response is to contact the local police and its my problem.

  • Initial Complaint

    Date:03/06/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a customized xbox controller and a controller charging station for my son's birthday from DreamController.com, Which I was charged more than $250US plus delivery and never received the controller. After more than 4 weeks of waiting, past the promised delivery date and my son's birthday, I contacted the companies customer service to make them aware in hopes they would track the shipment or get a refund. After another month and 3 emails later, i tried contacting them again for an update and have not been responded to since. It's been 8 month now! No controller no refund

    Business Response

    Date: 03/19/2024

    We regret to hear that our customer had an unpleasant experience with her order from **. 

    We reached out to our courier and was confirmed that this order was delivered on August 21, 2023.To show our sincere apology, we have processed the refund and it should go back to the payment method she used when you processed her order. Please allow a few business days for the refund to reflect in your account, depending on your bank's processing times.

    We also wanted to apologize for not able to get back to her in time and for the inconvenience this situation caused. This is not the impression we wanted our customers to feel and we are going to take this opportunity to learn and do better in the future. 

    Once again, we apologize and thank you for giving us a chance to correct our mistakes. 

    Yours, Faithfully

Dream Controller is NOT a BBB Accredited Business.

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