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Business Profile

Personal Trainer

ZP Health and Fitness

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Personal Trainer.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/12/2023

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 30th, I was pressured into signing up with *********************, not being given the night to think about it and still get the discount he offered. He charged $3100, $400 off. I asked to cancel my contract with him the next morning, before beginning the program. He told me he never gives refunds and it was my lack of commitment that was the problem. He said he'd give me a meal plan, but only gave 2 days, then 6 days of meals, when I complained. When I filed a dispute with my credit card company, he told me he'd recommend I cancel it, because it would affect my credit. He also said it was my ********* duty to follow through, using my ************ to pressure me as well. It was not a good experience. I do not recommend working with him. His program is not as personalized as he promised in his recruitment phone call. He sent prerecorded videos of the exercises he said he's teach me. When I said I didn't know how to do some of the exercises, he said there was a video to show me how. He referred me to an app, to count calories he said he'd teach me how to do himself. He sent mass messages that were sometimes repeated weekly, as daily check ins. I do not get my money's worth. I was pressured, manipulated and demeanded in the process.

    Customer Answer

    Date: 06/07/2023

    [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    At this time, I have not been contacted by ZP Health and Fitness regarding complaint ID ********.

    Regards,

    *************************

ZP Health and Fitness is NOT a BBB Accredited Business.

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