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Business Profile

Horse Boarding

Graystone Equestrian Center at Hi Acres Stable

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/30/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The business was to provide a horse camp during the 1st week of August 2022. We had to pay 1/2 upfront to hold our spot. The instructor canceled the camp for our week & we were told she would provide private lessons that week instead. The instructor canceled those private lessons and told us we would be refunded. It's been almost a month and we have not been refunded the upfront cost of $137.50 and they are not responding to inquiries. We would like our money refunded for services we paid for but did not receive.

    Business Response

    Date: 09/06/2022

    Hi ******** it was nice speaking with you today!


    I am responding in regards to the above mentioned complaint. The complainant’s account is correct.  Her daughter was signed up for horse camp August 2-6. The camp was cancelled due to lack of interest. So, I offered 3, lessons in exchange for the deposit she had sent and I received. We scheduled the first lesson, that I needed to cancel due to the fact my daughter fell and sprained her ankle. I had to take her to Med Express. We in turn scheduled another lesson and I had to cancel again, due to personal reasons. At that point, the complainant requested a refund.  I did promise a refund and due to the fact I process my bills at the beginning of each month, her check was not scheduled to be sent until September 3. It has been sent in the amount of $137.50 to the address provided. I had always intended to provide the refund and find it very unfortunate that I wasn’t given ample time to make that happen. 


    It truly upsets me that the complainant thought nothing of tarnishing my business reputation for a minor misunderstanding. 

    Thank you,
    Cynthia V******
    Graystone Equestrian Center at Hi Acres Stables

    Customer Answer

    Date: 09/07/2022



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



    Regards,



    ******* ***********

Graystone Equestrian Center at Hi Acres Stable is NOT a BBB Accredited Business.

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