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Business Profile

Heavy Equipment Towing

HitchShops

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heavy Equipment Towing.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/04/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered two fenders for my boat trailer on 04/13/2023. I have still not received the fenders and after 3 text messages 2 phone calls and 1 email. I have had no response and no tracking number 3 weeks after my order. I have asked for a refund and haven’t received that either. I honestly do not know what the issue is because nobody will communicate back. He has text me and told me over the phone he is the only person handling orders and will have to get back with me but three weeks later still haven’t heard anything about my order.

  • Initial Complaint

    Date:03/16/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a gooseneck coupler from them on 3/6/23 and have not gotten my product or even an email response from them on my order since the day of order. The phone number they have on the website is not legit it gives a different number saying it can not receive any messages at this time. My Oder number for product is *******. The website looks legit but they are use a different company’s number on their Facebook page.

HitchShops is NOT a BBB Accredited Business.

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