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Business Profile

Martial Arts

Second Kyu Incorporated

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/21/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We signed up for a year of Karate in August 2021 at the North Wales  location. We transferred to the Chalfont location in Feb 2022. We stopped attending Karate in July 2022. I called in Aug 2022 to let them know we would like to cancel Karate. They let me know that Sept 2022would be the last charge. But we could stay and do one day a week payment. I called and left a message at the End of Aug and let them know that I did not want to continue at all and I wanted to cancel the Karate. They did not contact me to speak to me regarding closing the account We got charged in Oct 2022 for Karate after the payments should have stopped int October.10/14/22, I called and left a message stating that we got charged and we shouldnt have and that no on reached out to us, and that I would be contacting the BBB.

Second Kyu Incorporated is NOT a BBB Accredited Business.

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