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Business Profile

Cigars and Cigar Accessories

Show Cigars

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cigars and Cigar Accessories.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/07/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Worms in the menthol cigars and it is a heath problem

    Business Response

    Date: 08/22/2024

    We appreciate that the consumer reached out.  I reached out to the consumer via his phone number and his email address.  He was a pleasure to work with and he was able to provide the necessary pictures of the filtered cigars that we needed to resolve the issue.  These cases of filtered cigars had been previously manufactured at a facility that we no longer do business with and have not for a while.  This product was an older product that had unfortunately been left on the store shelves too long.  We have made sure all cases have been destroyed and have remedied this issue.  We have compensated the consumer and thanked him for helping us in this investigation. 

    Please reach out to us if anything else is required. 

    Business Response

    Date: 08/26/2024

    Dear *****,


    I am responding to complaint ID ********.  Wendy K***** from our company already responded to your office about the complaint.

     

    I am forwarding the email from the customer to confirm that this matter has been resolved favorably to the customer’s satisfaction. (See below).

     

    Although we are a distributor of Show products and do not deal with the end user, we followed up to correct the issue that ****** ****** initially complained about. The issue has been identified and corrected. Further, *** ****** was fully cooperative and provided us with the necessary information to investigate the issue to identify the source and ultimately resolve his concerns. The customer was fully satisfied and compensated for his loss.

     

    Please let me know if you need any additional information.

     

    Thank you,

     

    Neal

     


    ***** ****** ****** *************************
    ***** ******* ****** *** **** **** **
    *** ***** ****** ***********************
    ******** *** *** ******** ****** ********
     

    Yes, everything is fine.

     

Show Cigars is NOT a BBB Accredited Business.

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