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Business Profile

Fence Contractors

West Paw Fencing

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fence Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/27/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    West Paw Fencing installed a fence around our swimming pool in February 2021. The gates of the fence were never set correctly and do not close properly. We have called the business many times and left messages going on over two years. On one occasion the owner actually answered the phone, acknowledged that he should have called us back, and promised to personally come and evaluate the work and make any necessary adjustments. The owner never showed up when scheduled and we have tried countless times to reach the business again. We are unsure what we could have possibly done wrong as we paid the fence installation in full (approximately $5,300) in May 2021. I realize a good bit of time has past, but we have tried over and over to reach this business and have no other means of reaching any resolution other than contacting the BBB. We were initially very pleased with the business, their proposal, and overall finished work. We are not asking for much other than the company to come and make a small repair to correct the oversight that occurred during the installation. Photos are attached to this complaint evidencing the issue. I encourage the BBB or the business to contact us directly with any additional questions. We appreciate any assistance you can provide.

    Business Response

    Date: 09/27/2023

    Have ***** contact me * *** *** ****  I'll send a guy over to adjust the gate.  He can txt me first to let me know that it is him that will be calling.    Thanks

     

    Paul L******

    Westpaw Fencing

    Customer Answer

    Date: 10/10/2023

    Please accept this email of our satisfactory response from West Paw Fencing in resolving the above referenced case number.  While we are still disappointed that we had to reach out to the BBB and took over two years to get this matter resolved, the business did show up and make the necessary repairs.

West Paw Fencing is NOT a BBB Accredited Business.

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