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Business Profile

Online Retailer

Demko Knives

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/23/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have contacted Demko to buy a replacement lock because unfortunately my lock was taken or lost but was told they do not offer replacement locks I asked if I could send my knife in to have one put on instead of them sending me one since they do not want to send them they have ignored all my emails!! I’ve bought 5 knives in total from Demko 3 of them being ad20.5 and 2 being ad20 that’s close to 2 grand I’ve spent and just looking to get some customer care instead of forcing me into buying a new knife! There needs to be away customers paying these kind of prices can replace a part that’s key for the knife’s function!!!

    Business Response

    Date: 08/12/2024


    Thank you for contacting Demko® Knives.


    We proudly offer a limited lifetime warranty. However, we do not cover knives that have been disassembled.


    Further, our company policy is that we do not sell any replacement Shark-Lock™ locks. In the rare event that a Shark-Lock™ is damaged, we may provide a replacement lock only if the original is returned to us. 


    This company policy is in place to protect both the consumer and our organization.  We are committed to ensuring and maintaining our high standards of genuine Demko® product authenticity. We achieve this by our continued diligence that original  Shark-Lock™ locks are only available as a component of an original and authentic Demko® knife.

    Thank you.

     

    Customer Answer

    Date: 08/12/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
     
    Regards,

    **** ****

Demko Knives is NOT a BBB Accredited Business.

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