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Business Profile

Roofing Contractors

Shell Restoration
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:06/23/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We hired Shell Restoration in fall of 2023 to complete work for our house - this included new roof, new siding, and windows. Several issues arose during the installation process and afterwards, which were nearly impossible to get resolved without continual hassling and calling Shell's main office. Project manager never returns calls or texts. Most recently, we had a piece of siding that fell due to being improperly installed at the top of the side of the house. This is the 3rd or 4th piece that has fallen. Several attempts to get this fixed, being told it would be addressed and nothing happening. Contact with Shell was made the following dates: 1/13/2025 - left message with project manager ****** Maine, no contact; 2/3/2025 - called the office, no answer; 2/18/2025 - spoke w/ project mgr who stated someone would be out, no one ever came; A week later, project mgr said someone would be out in less than 2 weeks, no one ever came; F/U two weeks later, no response. F/U 10 days later, no response. 4/17/2025, called main office - spoke with the secretary who answered, said that someone would get back to **, no contact; 5/12/2025 - called main office - asked for a supervisor, told they were in a mtg and someone would get back to us - no contact; 6/4/2025 and 6/5/2025 and asked for supervisor - was told they were in mtg and would call back very soon - no contact.

    Business Response

    Date: 07/03/2025

    We have reached out to ***, and have sent out an installer out to fix the issues on June 27th.  The repair was completed.  I reached out to *** to confirm he was happy with the work and he was.   We apologize for any inconvenience we may have caused our customer.   We will work better to serve them faster in the future.  

    Customer Answer

    Date: 07/07/2025

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    ****** *******

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