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Business Profile

Towing Company

McDanel's Towing LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Towing Company.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/02/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dec. 23,2024. After hitting a pothole on ******* Rd. Which flatted my tire and bent the rim I was able to pull in Sheetz in Hermitage. Pa. My AARP roadside assistance contacted McDaniels Towing which changed my tire to one I had in the back of my 2010 Chevy Silverrodo 1500 truck. Apparently he did not tightened the lug nuts which caused my tire to loosen and ruined the rim and studs. Upon contacting McDaniels they refuse to compensate for their mistake of causing me to replace, rim, studs, nuts, used spare wheel and mounting and balancing which came to a total of 181.77. Our mechanic has pictures if needed. ****** **** ****** ****** **** ******* *** *********** ** **** ************

    Customer Answer

    Date: 01/08/2025

    Thank you but the business as paid and the issue has been resolved. Thank you for help.

  • Initial Complaint

    Date:12/28/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    March 2023 my vehicle was reported stolen with local police. The police statused the vehicle as stolen. McDaniels towing unlawfully towed my vehicle and still is in possession of my stolen vehicle. McDaniels towing keeps demanding I pay storage fees and tow fee , when lawfully a stolen vehicle should not have daily storage fees that the owner of the vehicle should have to pay to retrieve the vehicle back if the vehicle is reported stolen

    Business Response

    Date: 12/28/2023

    The New Castle Police department is who called us to tow the vehicle to our impound and regardless is reported stolen we still get paid for towing and storing the vehicle. It’s not our fault that you didn’t have insurance coverage on the vehicle to cover it being stolen and obviously we don’t tow cars for free. 

    Customer Answer

    Date: 01/02/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    *** ****** ** ** ******** **** ****** ** * ****** ** ***** **** ** **** **** **** ** *** ********

      No vehicle shall be removed under the authority of this Part or the Vehicle Code if, at the time of the intended removal, the owner or the person for the time being in charge of the vehicle is present and expresses a willingness and intention to remove the vehicle immediately. This shall not apply to vehicles in violation of the Noise Ordinance as per Chapter 387 and/or in violation of the Park Use Ordinance as per § 576-817


    The police and tow yard are in violation of § 576-817

    I was not notified by police department nor the tow yard the day the vehicle was towed. I didn't receive any phone call or any correspondence to retrieve my stolen car nor notified of the vehicles whereabouts. You'd think the tow company would have asked the new castle city police 'have you contacted the owner?" Not just snatch the vehicle away and just leave the owner un informed of the vehicles whereabouts.  Instead the tow yard for its own benefit let storage fees accumulate on the vehicle so the tow company could try an reap the fees for storing a vehicle that they did not notify the owner about  

    Regards,

    ******* *

     

     

McDanel's Towing LLC is NOT a BBB Accredited Business.

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