Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/04/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 04/25/23, I called Cornerstone Adminisystems (CAS) to find out why they mailed a recent ambulance bill to my father and made him the guarantor, since I am over 18 and never lived with him. The first woman who spoke to me stated they didnt have my correct address on file. I updated my address with her and requested to speak to her supervisor to find out why this error occurred. The supervisor, ***************************, stated that CAS never would have sent a bill to my father. He stated it was sent to my current residence, but I informed him that I just updated that address in their system. He yelled at me, repeatedly stating, youre lying, youre lying, youre lying. He wouldn't stop repeating that, so I told him to shut up and let me speak. He told me that I was not his parent. I asked him to listen to the previous call with the first woman, but he continued to repeat, youre lying and would not let me speak. At this point, I asked to speak to his supervisor because of the inappropriate way he was speaking to me. ************** told me that there was no one above him, that he was the end all, be all. He then continued to tell me that the information I was telling him was wrong. I informed him that I had the bill in my hand as proof. He then told me that I was not allowed to record this call because doing so would be unlawful, even though he previously informed me that he was recording the call. I told him I was not recording him, but that I would be reporting him. ************** then stated that he is sending my bill to collections today. I told him that he could not do that because I was not refusing to pay; I just wanted to fix the address issue. He stated that it was too late because he already decided he was sending it to collections. He continued to yell at me and be disrespectful. I began to have a panic attack, so I told him to have a nice day and I hung up. The way ************** spoke to me was appalling. This complaint is being filed because of his verbal abuse.

  Business Response

  Date: 05/11/2023

  Good afternoon,

  Please provide additional details on the account for ********************* (ambulance company name, date of service, invoice number).  We have over 20 people with the same name our system.

  Thank you,

  ***************************

  Customer Answer

  Date: 05/11/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  The company asked for more information, so I am providing it below.

  Ambulance company was ***************** Ambulance Association Date of service was 2/4/23. Invoice number is 23-128605.
  
  Regards,
  
  *********************

  Business Response

  Date: 06/01/2023

  Good evening,

  My apologies for the delay, I have been away from the office for over a week.  A response will be provided by close of business on Monday, June 5th.

  Thank you,

  ***************************

  Cornerstone Adminisystems Inc

• Initial Complaint

  Date:11/18/2022

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/3 I experienced an emergency during which I had no ability to choose my provider (ambulance company, out of network). I have ********** insurance due to my employer. Because of **** **** policies, my claim was routed for processing in the state where the incident took place which is PA, therefore ************ **. This already created issues with their processing the claim incorrectly, sending insurance payment to the wrong place, and having to reprocess and add time to this resolution. I spoke with two women at the office of Supervisors of Upper Merion Twp. My experience with the first was very unpleasant and ultimately ended by her telling me that my explanation of benefits was wrong from BCBS and when I asked about balance billing and no surprise act, she was very rude & unprofessional -said that "the only thing that covers is ambulance via air, not ground transportation. you are being billed for what your insurance didn't pay, and it doesn't matter what insurance says. we're out of network and you owe us the balance. "FOR INTERNAL NOTE - the second woman I spoke with (*******, sp?) was very kind, and helpful enough to pull this out of collections for me while insurance & the billing office figure out what the ultimate bill should be upon resubmission of the claim.It is my understanding that in ** you CANNOT BALANCE BILL someone for more than what is deemed their responsibility by their insurance based on PA Code ******* (which is less than half of the full bill I received from this company). That is why I am reporting this company, as at least one employee told me that I would be balance billed, no matter what my insurance or EOB says...that no matter what my insurance had to say about my explanation of benefits or what I owe, that I would owe out of network costs to them.

  Customer Answer

  Date: 11/18/2022

  There is only one entity - Supervisors of Upper Merion Township IS the ambulance billing company. See attached bill with their header.