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Business Profile

Flooring Contractors

Martinez Flooring

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:02/16/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Covid hit around the time I had the carpet installed, that is why I didnt file a claim sooner. To the best of my knowledge the flooring was installed on 8/14/20. I paid $3400 for the flooring. I tried several times to call and send text messages to Martinez and he kept saying he would contact the sales rep( see text messages). I was told that the carpet was new but was told by another flooring company that it is new old stock. I have carpet depressions under bedroom doors seams coming apart in our master bedroom and carpet folds. I am looking for a resolution to the problems with the installation.

    Customer Answer

    Date: 02/25/2023

    *******,

    When is the last date you received a communication from the Business?
    When were you told by another flooring company that is new old stock?

    My last phone call to him was 11/15/22 and my last text message to him was 11/25/22. I have no date on a phone conversation with him because he never answered the phone call. His last response to me via text message was 11/15/22 as well. I sent you the correspondence via text message, did you receive it. It has the date and our correspondence listed. On 9/11/20 I took remnants from the carpet installation to *******s Flooring to have runners made. I took them home and they were in great condition. Shortly after that corvid hit and the runners started to fold, I started having depressions under door ways and I have a huge seam showing in our Master bedroom that he seamed together. I am not sure of the date that I contacted *******s flooring to inquire about why the carpet runners started to fold and they told me it looked like new old stock. I would like to take a sample of the carpet and get it dated to see when it was made if possible. That would give me prove of what they told me. All I want is the Depressions in the carpet and the seam corrected. He told me several times he was going to contact the carpet rep but never did. Why wound he not at leaset try to confirm if the carpet was indeed new or old new stock? If you need any additional information please let me know. Thank you

    *******************

    Customer Answer

    Date: 03/01/2023

    October 16 2020 at 10:49

    ******************* wrote, Do you know how old or long the carpet you installed was in the warehouse? I ask because the carpet remnants we had made into runners started to crease or fold. I took them back to ********* Carpet who did the binding and they told me that the carpet was old and the nylon backing is breaking down. They put some kind of carpet tape on the back where the carpet is folded and it looks pretty good again. I am worried about the carpet installation in each room and hope we don't notice similar folding. So far I don't notice any problems.

    Martinez Flooring reply, Send me picture

    ******************* reply, I sent him four pictures. 

    Martinez Flooring reply, The carpet that installed has no creases correct

    ******************* reply, I don't see any yet, do you know how old it is?

    Martinez Flooring reply, It's new it was made not fare they said it was old I'll call them tomorrow

    ******************* reply, ********* Carpet said it is old stock, I would have never known. They added a tape backing to the runners and it looks better.

    Martinez Flooring reply, Not not true carpet can break down if it get crushed in transit I'll call company I purchased it from

    ******************* reply, Okay

    November 6 2020 at 2:35

    ******************* wrote, Did you find anything out about the carpet from the company you purchased it from?

    Martinez Flooring reply, Yea carpet was not old stock I'll call him again Monday see if I can get a rep but carpet that is installed isn't wrinkling if it was bad carpet that carpet would buckle can't believe ********* carpet would say old carpet

    November 7, 2020 at 5:58 

    ******************* wrote I will check with them to determine why they are saying it is old stock

    Friday August 26 at 10:01 AM

    ******************* again sent four photos and wrote *****, the carpet you installed in our bedroom has started showing the seam. And the seam in my mom;s room at the door looks like there is a problem with the padding, it is depressed. It is not the door being rubbing against it. There is clearly a gap. Can you check them out?

    Martinez Flooring reply, Yea I'll get get u on schedule

    ******************* reply, Thanks

    Tuesday October 4 at 4:45 PM

    ******************* wrote, Did you forget about me?

    Thursday October 6 at 3:31 AM 

    ******************* reply, I saw I missed your call. Can you text me back, thanks.

    Monday October 24 at 10:58 AM

    ******************* wrote, Did you hear back from the carpet rep ******************** October 26, 2022 at 2:05 PM

    ******************* wrote,Did you hear back from the carpet rep? I would like the carpet fixed ASAP. thanks.

    Tuesday November 15 2022 at 1:21 PM 

    Martinez Flooring wrote, I'll call ya back sorry I dIdn't get an inpection date from them I'll call them again

    ******************* wrote, Let me know, I have a surgery on November 28, I would like a answer before then, thanks

    Martinez Flooring reply, OK will do

    ******************* reply, Thumbs up

    Friday Novemer 25, 2022 at 11:111AM 

    ******************* wrote, Did you contact the carpet rep yet? I have a message from you telling me that you were going to contact them and the date is from November 2020, two years ago. I told you I would like an rep to check the carpet if you don't have the time to call him give me his number and I will. Some of the issues are related to installation, the seam issue in our bedroom and the depression underneath two doors are not from old carpet. Either you or the carpet rep need to come here and check the carpet out. After I recover from my surgery I will seek legal advice.

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