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Business Profile

Motels

Super 8 New Cumberland

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Motels.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/28/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I booked a room on 6/25/2023 on *******.com I get to hotel they charged my credit card again so charged twice for same room I've contacted the hotel and Expedia with zero help on my fraudulent activity on my credit card

    Business Response

    Date: 06/28/2023

    Dear : Sir's

    Guest reserved a room in our Super 8 Hotel under ***************************** through *******.com. Guest paid full money to *******. ******* cut off their commision and send us their Virtual Card. When Guest is is about to check in , ******* Guest card get declined. ***** asked to charged his card. Guest complain to ******* , ******* called us back and provide us with another credit card. We charged the new card and refund guest his full money back. This story is happened all time with every day hotel and doesnt need to go to better buisness bureau to solve it. 

    Please find enclosed a copy of the guest folio for your kind reference.

     Best regards

    *******************
    General Manager, CHA
    Super 8 New Cumberland
    Tel. :  **************
    Fax. : **************
    E.mail : **********************************************

Super 8 New Cumberland is NOT a BBB Accredited Business.

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