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Business Profile

Leather

D2 Leatherwork LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/03/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 6/9/2022 i emailed the company wanting to purchase a custom belt and communicated with him until i made a decision on exactly what i wanted and he sent me the invoice on 7/25/2022. I was quoted $185 and on 7/28/2022 i paid the invoice which was $196.10 and on the invoice it said it was due by 8/1/2022. On 1/5/2023 I emailed him asking how far out he is on orders and got no reply. On 1/8/2023 i instagram messaged him asking how far out he was on orders which he replied with 3/4 weeks because i had not received any message or my belt yet. On 1/9/2023 i told him i had ordered a belt from him in July of 2022 and had not received it yet. He asked for my email which i gave him on 1/10/2023. I messed him on 1/13/2023 because he hadn’t replied to which he said he had lost my email and couldn’t send the belt but it was finished back when i ordered it. i sent him messages February 7th, 21st and 25th asking if it was shipped to which i never received a reply. I also emailed on 2/25/2023 asking if it had shipped yet and still received no reply. On 3/8/23 I emailed asking for a refund to which i still received no reply. On 3/19/2023 I emailed stating it would be my last time reaching out and if I didn’t receive a reply within the coming week id be filing a complaint with the BBB.

D2 Leatherwork LLC is NOT a BBB Accredited Business.

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