Complaints

This profile includes complaints for Golden Plough Inn's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Golden Plough Inn

  5883 Lower York Rd New Hope, PA 18938

• 

  Golden Plough Inn

  2400 Street Road New Hope, PA 18938

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/29/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I stayed at one of their hotels on 02/10/24 and checked out on 02/11/24.The room I stayed in was supposed to come with a fireplace.The fireplace was in the room but it was not operational.I called the hotel front desk and they said it would work after 10 to 15 minutes, which it failed to work. The day I checked out, I also made the girl at the front desk aware of the issue and that I would like a courtesy credit, which did not happen. Also, I have emailed them several times and they have failed to respond! I would like a partial credit for the inoperable fireplace!

• Initial Complaint

  Date:07/28/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reserved a room here for a one night stay (July 26, 2023) due to its high rating and claim to be close to New Hope. We arrived on the morning of July 26th and were advised that our room was not yet ready. We ventured into New Hope, when my traveling companion began to feel unwell. We stopped for a Covid test which, unfortunately, was positive. Naturally, we didn't want to check in and possibly infect others and she wanted to go home. I called the hotel and asked to speak with a manager - got two voicemails and finally back to the front desk. I explained the situation and was told that she would let her manager know and would get back to me in a few days!! I said I didn't have a few days. I asked her to reach out to her manager and get back to me. She did and let me know that the manager would not issue a refund because it was the "day of". It's not like we didn't show up. How unkind, inhuman and all around bad customer service. I have requested a refund, but they have refused to issue one.

• Initial Complaint

  Date:11/09/2022

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This place is being run by crooks. I reserved 10 rooms for my wedding guests to put in their names. . I constantly had issues with their staff telling my guests that there were no rooms available because they were asking for "***'s wedding block" and not "a room in ***'s name." One would think that anyone with an iota of intelligence would be able to figure that one out. But no. Come the week of the wedding the issue happened again, and when I instructed my guest that they had to ask for the room in a specific way otherwise the idiots working the front desk wouldn't know what to do, they called back and we're still informed that there were no rooms available. Well guess what... I was still charged for a room that got unused even though my guest was told that there was no room available. Upon seeing the charge, I called the hotel to discuss the issue while I was on my honeymoon on 10/28 and left a message with the manager explaining the situation. A full week later, I hadn't heard back so I called again. I was told that I'd get a call back the next day when the manager came in. 5 days later I still hadn't heard back from the property, so I called again. When a manager did finally call me back, he told me that he wouldn't be refunding me the $785 that I paid for the room that went unused after my guests were told that there was no room available for them.