Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my suv in for front brakes in august of 2024. I was quoted 250 and when I picked in up it was 366? I asked why and **** said "well you couldve taken it to the dealer.", Instead of fighting I left.. the brakes never stopped squeaking sporadically. In DEC. the light came on saying replace pads.. I take it back to ****, He says he will "use better parts" this time,, then tried to upcharge me.. I said I am not paying any upcharge. Then in february it does it again.. I take it back and he says he will replace everything again.. well here we are in may and the light pops on again.. I took it back today and he says its not his fault.. I say just give me my money back so I can get them properly replaced.. He told me they dont do that and I wouldnt get the labor money back anyways.. I just want my money so i can get them fixed

  Business Response

  Date: 06/05/2025

  Dear *** ****************** correspondence is in reference to the recent complaint your department received from a ******
  ******. Subsequently, according to your letter received, *** ****** claimed she was dissatisfied with
  the service repair she had received on her vehicle in August of 2024. She also claims she never was
  afforded an opportunity of our garage providing a resolution in her complaint of the vehicle repair. ***
  ****** only criticized our personnel of the handling of her so called dissatisfaction of the vehicle
  outcome.
  

  I would like to clarify, as well as justify, the process our business provided to satisfy *** ******* and
  the steps we attempted to resolve her so called vehicle issues. *** ****** claims her vehicle problem
  was not resolved with our mechanical services we rendered for her SUV vehicle. First, Id like to make
  your facility aware that the Owner *** ****** has been in this location and the sole proprietor of this
  fuel and vehicle mechanical repair business for over 60 years. Subsequently, he nor the business itself
  has ever received, or have had to answer to the Better Business Bureau for any sort of a customers
  dissatisfaction of any of our ******************** we provide to the consumer. Being in this type of business industry
  and serving the public for that amount of years surely would indicate we strive to satisfy our customers.
  As for *** ******* complaint, we would agree that she did bring her 2016 *** vehicle to our facility
  on August 12, 2024 for a problem with her brakes. *** ****** claims she was quoted the cost would
  be $ ******* and instead was charged $ ******. Unfortunately, it seems that the complainant doesnt
  comprehend the differences between an estimate and an exact figure quote. Anytime we service a
  vehicle for repairs, we can only offer an estimate of cost, and explain, that there could be additional fees
  due to any unforeseen damaged parts that possibly could be required to complete the repair. We always
  explain this to any customer that request a cost prior to repairs. Also, I would bring to your attention that
  most all vehicle repair shops can only offer an estimated repair cost, and not a true and to the dollar
  quote. Therefore, we would disagree with her being disgruntle over being charged a higher fee in the
  amount of $****** instead of the $ ****** she claims she was quoted. We apologize that she failed to
  understand the difference between an estimate and an itemized detailed quote, and now feels she was
  over charged. Just a little detail of her first visit; the mechanic used for the replacement parts what is
  called the Gold Brakes and Rotors. This is a brake and rotor we use on all vehicles, because it is cost
  efficient, and we have never had any problems with any recalls or have had any other customer return
  to complain of any problems. Our business strives to accommodate the customer with cost efficiency,
  as well as, quality performance replacement parts.
  
  *** ****** claims she didnt argue with the mechanic and just departed. She claims that the brakes
  were still not operating properly with squealing and several months later (December) a light on the
  vehicle notified her of a problem to replace the pads. She indicates that she returned and spoke with
  the mechanic **** and was told he would use better parts and tried to up-charge her.
  

  On December 17, 2024 *** ****** returned in an attempt for us, to once again, rectify her
  complaint of her squealing brake problem. On this date our Mechanical Technician did explain to her
  that we were going to replace the brakes with a higher quality of brake pads and would be a higher
  costly replacement. However, on this date and repair time, we did service her vehicle and upgraded her
  to the Platinum brake pads and at no extra cost to her. After this visit she left with no anger and
  appeared to be completely satisfied. In continuance of this encounter with *** ****** we would
  disagree that we attempted to up-charge her for this visit.
  

  First off, when any parts are a problem and possibly defective, we do not up-charge. The parts that
  possibly are defective are returned to the distributor and are replaced with no additional cost to the
  customer. The defective parts are replaced with the same grade of parts at no additional cost to the
  consumer. However, in *** ******* circumstances, and in order to satisfy her we up graded her vehicle
  parts at no additional cost, that also included a free installation labor fee. A reinstall of replacement is
  not a standard policy: However in order to satisfy *** ****** our business eliminated any labor charges
  for the replacement. Thus, It seems that *** ****** apparently misunderstood the conversation with the
  mechanical technician, and failed to understand that there are various grades of brakes and cost are
  encountered with the grade of parts used. However, even with our repair shop upgrading her vehicle to
  a higher quality of brake pads and service repair, *** ****** was not charged any additional cost or any
  up-charge fees and our garage also waived any of the standard labor fees. Our facility simply upgraded
  her services with the higher quality brake pads used on her vehicle in order of her being satisfied. Again,
  we would disagree with her accusing us of trying to up-charge her for the service repair 0n this date.
  Once again, I remind you that our shop upgraded her brakes to a higher quality of parts, and at no extra
  cost to her. She wasnt charged any fees for this repair and received a higher quality of parts with a free
  installation.
  

  We would agree that in February of 2025 *** ****** once again complained of having a problem
  with her brakes. However, on March 04, 2025 our mechanic once again replaced the parts in an effort to
  satisfy the customers complaint of hearing a noise. Upon completion of this repair, the vehicle was
  driven and road tested with no evident squealing or noise omitting from the vehicle. This repair was
  once again completed at a no cost to *** ******.
  

  I would also bring to the Better Business Bureau attention that in April of 2025 the mechanic
  unexpectedly ran into *** ****** at another area business and had a delightful conversation with her.
  During this conversation **** had asked if she was having any other issues with her vehicles brakes
  and if the problem seemed to have been solved. *** ****** explained that the brakes appeared to be
  operating properly and had no complaint of any problems during that particular conversation.
  We would agree that *** ****** did once again in May 2025 return and complain that the brake
  indicator light came on her vehicle. On this visit *** ****** was very angry and the mechanic explained
  that the light that was being displayed could be a different problem other than the brake pads or rotors.
  The mechanic explained that the problem could be a brake sensor malfunctioning. On this visit he told
  her that he would have to look at it to determine the reasoning. He explained that he may have to
  connect it to the computer OBD and possibly see if it was throwing any codes.
  
  However, Ms ****** became outraged and demanded the return of her money and would seek
  another repair shop. Being as *** ****** was irate and raising her voice, **** just simply said, I told
  you I would have to look and determine any other issues involved It isnt my fault that this occurred
  again Apparently. *** ****** failed to realize she was becoming irate and raising her voice and instead
  of comprehending the mechanic explaining what he was willing to do; *** ****** apparently just
  ignored our diligent efforts in resolving her complaint and assisting her being completely satisfied with
  our workmanship.
  

  We would disagree with *** ****** that the mechanic told her that we dont return money. We
  would affirm that **** advised her to contact the owner *** ****** where we could reach an amicable
  resolution. As for *** ****** claiming that **** told her she wouldnt be returned any labor money; ***
  Lysiac was told if she feels that another repair shop can resolve her brake issue, then take the vehicle to
  a dealership. *** ****** was advised once she had the brakes and rotors changed by another shop
  return our parts to the garage and we would reimburse her for those parts. We would note even after
  she was advised to contact the Owner *** ****** and to return our parts for reimbursement she has
  yet to accommodate that step of our attempt to satisfy her complaint.
  

  In closing we at Shameys stand behind our workmanship and strive in achieving a customer
  satisfaction atmosphere. We believe that after over 60 years in business and never having a BBB
  complaint certainly would be strong evidential facts we are a business of proven customer satisfaction
  and strive to be superior to having a value in customer excellence.
  
  Thank you for your time in this matter and would embrace any opportunity if needed to discuss this
  matter in further detail. Please contact me should you have any further questions.
  

  **** *****,
  Shameys Fuel & Service Office Manager