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Business Profile

Heating and Air Conditioning

Aero Energy
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Aero Energy's headquarters and its corporate-owned locations. To view all corporate locations, see

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Aero Energy has 10 locations, listed below.

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    Customer Complaints Summary

    • 8 total complaints in the last 3 years.
    • 4 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/20/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Nov 2 I contacted aero as I had no heat. They came out right away - said it was due to condensation in the line. I promptly paid the $320 bill. On Nov 24 I had to contact them again. This time apparently there was a birds nest in the line. Again Nov 28 no heat and they came out, Again Nov 30 and yet again Dec 14. Today (Dec 20) they were supposed to be out first thing this morning with a part (that I had to call them about Dec after I was promised a call first thing) and it is now 10:30 and I am told other calls they pushed ahead of me. This is their 6th visit to me - in 5 weeks -affecting my work schedules, my bank account etc. My daughter has an appointment today at 2 that I will most likely have to reschedule due to their lies. I paid their $109 bill for the Nov 24 visit. (I had to call to have service charge removed).I currently have another outstanding bill for $330 (ish) dollars I havent paid yet as my heat is still not working right. I want to be done with this company but I am so far in now I need them to finish the job they started.

      Business Response

      Date: 01/12/2024

      We sincerely apologize for the inconvenience you experienced during the repair process, and we appreciate your patience as weve worked to resolve the heating issue. We understand the challenges you've faced, and we want to assure you that your satisfaction is our top priority.

      Our records indicate that our service manager has been in direct contact with you and that the heat is currently working. Additionally, our service manager has provided their direct contact number for any immediate issues that may arise.

      We acknowledge the impact this has had on your work schedules and daily life, and we truly value your patience and understanding. Our goal is to stand behind our workmanship and ensure that your heating system is functioning correctly. If there's anything more we can do to address your concerns, please don't hesitate to reach out directly. 

      Thank you.

    • Initial Complaint

      Date:08/18/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a home on May 20, 2022.Aero Enegy installed and filled a tank on the property prior to my ownership. The last fill occurred in April 2022. They have taken upon themselves to transfer me the previous customer's unpaid invoice. Attached is the forged invoice, showing a false date of 06/06. Which is not when the fill took place.This is not legal nor my obligation to pay.

      Business Response

      Date: 08/29/2022

      The information received has been reviewed.  According to the correspondences associated with the account,  the account holder is in ongoing communication with the Aero Energy Sales Representative. At this time we have communicated the process as it pertains to the fuel and the Aero Energy propane tank.  The options have been communicated for the fuel to be adjusted & paid for; the fuel to be retrieved or both the fuel & tank as the property of Aero Energy to be retrieved. 

      At this time we are awaiting a response to the options communicated.

      Respectfully,

      Aero Energy

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