We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Online Retailer

The Original Horse Tack Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/11/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order July 4, 2023 . And I still haven’t received my order . I have tried to contact this business by emails and phone calls . No one responded to my emails or answered the phone .

  • Initial Complaint

    Date:07/20/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an online order on June 11, 2022, for three items totaling $109.95. My order number on the online receipt was ****-******. My credit card was charged for the full amount. On June 13, 2022, I received an email notifying me that one of the items was out of stock; the company anticipated receiving new stock in three weeks and said they would ship the order immediately upon receiving the restocked item. At this time, my order number was shown as ******. On July 6, 2022, I emailed the company to inquire about the status of the order. I did not receive a reply. Only July 14, 2022, I emailed the company again to inquire about the status of the order. I also emailed an alternate address that I found on the company's ******** page, and sent a ******** message. I did not receive any response. I have since located multiple reviews indicating that other customers have had similar experiences.

    Business Response

    Date: 08/02/2022

    The complainants statement is factual. As explained to her, we have been working though a significant staffing shortage and trying to cover all activity.

    In this case, the products ordered were out-of-stock. We did not realize that inventory error until this order was placed. We contacted the manufacturer and the products were backordered. The manufacturer indicated the products would be available at a certain date, but that did not materialize. This occurred twice. Unfortunately, this was not communicated to the customer.

    We received the customers email on JULY 20 2022 and responded on  JULY 21 2022 . All we could do at that point was to offer an apology for the oversight and offer to refund the order if the credit card dispute would be dropped. The customer refused stating she would rather continue with the dispute.

    We have not yet been notified of the credit card dispute; the refund offer still stands along with our most sincere apologies for the manner in which this situation was handled. 

    Business Response

    Date: 08/02/2022

    Update just received the chargeback on the credit card charge and it is being processed.

The Original Horse Tack Company is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.