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Business Profile

Lawn Care

The Lawn Helpers

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Lawn Care.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/28/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We worked with this business from 8/27 to 9/30 of 2023. Two checks were written out to them and I have attached below. They put in an aluminum fence for us which took them three days. Two of the three days they charged us extra money for jack hammer rental (that was not anticipated as stated by them) and then for “extra time” because our house was a “nightmare”. Even those two things we were fine with. However, the extra time charge made no sense when we could see them on our house camera standing around on their phone most of the day as well as sitting in his truck taking phone calls instead of working. They got their second check on day 2 so that we could avoid any more extra charges. After they got their money, 65% of the fence went up the next day in a few hours and they were done. The point of the fence was to keep our dog in. We let our dog out as soon as we got home and he got out from under the fence. I contacted the company and nicely asked if they could fix it because we weren’t happy and they told me “it wasn’t their fault that our yard has too many rocks” and that nothing could be done. After complaining a second time, they told me it can absolutely be fixed but only for $400 more. Now we are stuck with this embarrassing looking fence that our neighbors and family tell us looks terrible and not to mention our dog gets out from underneath it. No contract was ever written. Just a very unprofessional business from all aspects and I’m hoping no one else will waste their time and money on them.

    Business Response

    Date: 01/10/2024

    This is ****** from The Lawn Helpers. We sincerely apologize for the inconvenience you've experienced, and we appreciate your feedback. We understand that you may not be satisfied with the resolutions we've offered, and we genuinely regret any frustration caused. Our goal is to ensure our customers are happy, and we're open to further discussions to find a solution that works for you. Please feel free to reach out to us directly so that we can address your concerns and work towards a resolution. Thank you for your understanding.

    Customer Answer

    Date: 01/17/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    *************************

The Lawn Helpers is NOT a BBB Accredited Business.

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