Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/09/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 3 2024 I brought my vehicle in for an inspection. Everything passed, I paid for the inspection, the only thing that did not pass were the tires. Bob offered to place 4 new tires for almost 500.00 dollars. I declined courteously, as I have a very close friend whom I purchase tires from. I asked them if I could pick ip my vehicle and have my friend place the tires on. When i picked the vehicle up, they had placed 1 sticker for the inspection. Bob told me i had to bring it back prior to 100 miles and he would place the second sticker when he checked the tires. That was fine, since i drive a very, very short distance and would have never exceeded 100 miles. I had the new tires placed, on May 7th 2024, and immediately drive my vehicle to Interstate tire to have the other sticker placed. Bob refused to place the sticker stating it never passed inspection, that I had to make another appointment for him to look at it again, so he made me schedule an appointment for the following Saturday. When i went back to check the receipts the company provided, the mileage they had written down was incorrect. Very incorrect. I have no other vehicle, and I have no choice except to drive mine to work, etc until Saturday. Bob made it sound as if he were going to charge me twice for my inspection in order for my second sticker to be placed. Please see attached photos included.

  Business Response

  Date: 05/20/2024

  In response to customers complaint letter.

  Customer stated that she brought vehicle in for a state inspection. During the inspection it was determined that the tires were a failure for safety inspection, the result is a failed inspection.

  The customer stated that everything passed. The final result of the inspection was a failed inspection not a passed inspection.

  State inspection and emissions inspections are charged for whether they Pass or Fail because the service was performed. 

  If a customer failed inspection in the morning and rescheduled a reinspection in the afternoon the repair shop can charge for that inspection all over again. The 10 days and 100 miles is a courtesy extended to our customers, legally we can charge the inspection fee every time we inspect or reinspect a vehicle.

  The law regarding emissions failures is one free retest at the station that performed the initial test within 30 days.

    The repair shop is legally responsible for the safety inspection.

  This means  that we are required by law to verify that the repairs were done and done correctly. In this case just because you can see that the wheels have new tires on them does not mean that they were installed correctly or that the wheel nuts were properly tightened. If we would put a sticker on the vehicle without verifying the work was performed properly and the customer went down the road and the wheel fell off the shop would be legally responsible and possibly loose the ability to perform safety inspections.

  The customer maid an appointment for the initial inspection because we work by appointment like many other service providers / business or doctors operate.

  Mrs. ***** arrived back at my shop at around ten minutes till 5:00 with out an appointment requesting a reinspection. We close at 6:00 and all bays were filled with customers cars that we had to have done for these customers by end of day.

  We courteously made he an appointment for our next open slot.

  Customer stated that Bob offered 4 tires for at the price of $500.00  Mr. ***  ***** called  (and identified myself as Ryan) to let us know that they did not leave the proper paperwork for us to finalize the inspection.

  At this point is when I (Ryan) told him that the tires failed and offered tires to him for the amount mentioned. I (Ryan) explained that as a courtesy we give 10 days/100 miles to return and not be recharged for inspection again.

  The customer was provided with both safety and emissions stickers once they replaced the tires and we reinspected to confirm that the repairs were done correctly, and when the customer finally provided proper documentation, current insurance and valid registration.

  We had to wait for Mrs. ***** to email us the valid documentation when she returned for the appointment that was made for her. (Took an extra 20 minutes)

  All services that were requested and paid for were performed. Customer was not charged twice for anything nor was this implied. (see attached customer supplied photos)

  As you see in the customers attached photos the car was still legal to drive due to the inspection not expiring till the last day of May 2024 (see attached customer photos)

  Customer stated the milage was incorrect on invoice, sorry but we are human and sometimes clerical errors are made, but if you refer to the attached photos provided by the customer the milage on the sticker and the emissions inspection report are correct. ( see customer attached photos)

  I am not exactly sure why this complaint was maid or why the customer is disputing the amount charged.  

   

   

  Customer Answer

  Date: 05/21/2024

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that was resolution that is now satisfactory to me. Problem is resolved.
  
  
  
  Regards,
  
  
  
  ***** *****