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Business Profile

Hotels

SUPER 8 BY WYNDHAM NEW STANTON

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:10/06/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    10/03/2023 I became a guest at Super 8 on 9/30/23 I paid until 10/3/2023. On the afternoon of 10/03/2023 I went to front desk to pay ahead until 10/06/2023. The employee stated I was no longer allowed to rent a room because I had a balance from a previous hotel (information falsely provided by previous hotel). She also stated she was told I had cats (false information). I informed her that the information she is referring to was confidential and currently my attorney said not to comment. I asked her to call Wilma her GM. If she actually called I’m unsure, but I was permitted to pay with a check out of 10/06/23. On 10/04/23 Housekeeping repeatedly pounded on the door yelling they were coming in per hotel policy. I was asleep and told them so and told them I needed no towels, that I was fine. Within the hour my phone rang and it was Wilma the GM for Super 8. She told me per hotel policy, that after 3 days housekeepers were to come in and inspect room. I’m in housekeeping and I know this is false and I had my do not disturb sign on my door! I told Wilma that I was sleeping and having a horrible time right now and my room did not need a refresh. She began to yell at me, stating stop the cry baby shit, she didn’t give a rats ass about me or my day and they were coming in! Mind you myself and my 2 children are suffering a crisis in housing and I am suffering mentally from the chaos and no place to call home. The information that Wilma is receiving is hearsay from another GM at another hotel nearby! None of which is true and this person is harassing myself, my children, family, friends and my place of employment. Which I am currently seeking legal advice. My issue is the way my children and I are being treated! We are afraid to leave the room, someone keeps trying to get in and most importantly as a GM she should be trained on handling situations with the utmost respect and treating a guest with dignity and respect! Wilma absolutely crossed the line!

    Business Response

    Date: 10/13/2023

    WILMA =Regarding ******* **** made a reservation for Sept/30  till Oct 3rd 3 nights=== then on Oct 3rd she made  another reservation with her Wyndham points which is free night then Oct 4th she made a reservation  till Oct 6th which a gentleman came in and paid for with his Mastercard M** ****** they were aware of the pet policy which is 35.00 per pet per night and she a dog no cats. we clean rooms here everyday and the stayovers we change sheets every 3rd day, i don' know where she works as a housekeeper gm called ***  and stated we had to clean her room after the housekeeper went down and she would not let her in  shouted at the housekeeper NO, that's when gm called her and stated they have to get in there, did not yell or scream at her maybe raised my voice, as for her children I only seen them one time in the lobby,I know the head housekeeper had to tell them about running in the halls we have Day sleepers  here. on

    Oct 10th M* ****** called in  stated he was disputing the charges and  swearing and threatening to send the police, I told him to do so!. M* **** goes from hotel to hotel.I don't think we did anything wrong here we abide by our policies and she did not!

    Sincerely

    Customer Answer

    Date: 10/13/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    *** ****** ** ** ******** **** ****** ** * ****** ** ***** **** ** **** **** **** ** *** ********

    Regards,

    ******* ****

SUPER 8 BY WYNDHAM NEW STANTON is NOT a BBB Accredited Business.

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