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Business Profile

Computer Hardware

SAP America, Inc

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/24/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hi, SAP double billed me over a year ago. After weeks and weeks of trying to get this resolved it wasn’t until I filed a complaint with the credit card company that it was closed. I recently was contacted by SAP who told me that SAP ended up double crediting me. This is more than a year after the initial issue was closed. I verified that this actually did happen and told them I would send overpayment back via credit card. This Global company is telling me that are unable to take the payment via credit card and want me to wire cash or send an ACH payment. I do not want to pay $20 Wire them cash and believe they should accept a credit card payment. This will provide me with a record of the transaction and protection not afforded by a wire payment and it is free. This is causing me a great deal of emotional stress, loss of sleep and aggravating other medical conditions. I feel it is unreasonable that a credit card payment is not acceptable and require me to pay via cash. I have had email conversations with someone from the Philippines to resolve and she is stating I must send via ACH or Wire. Can you please assist me with paying via Credit Card. Invoice ************, Acct #********, Order #********* - ********

SAP America, Inc is NOT a BBB Accredited Business.

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