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Business Profile

Electrical Contractors

Thomas Edison Electric Incorporated

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electrical Contractors.

This business has 1 alert

Complaints

This profile includes complaints for Thomas Edison Electric Incorporated's headquarters and its corporate-owned locations. To view all corporate locations, see

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Thomas Edison Electric Incorporated has 2 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/19/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was taken advantage of by Thomas Edison electric. I made a call to ask what it would cost for a Tesla charger install that is literally 16 inches away from the breaker in the garage. They wouldnt give me any idea of a range of price. I told them that if it is even close to $1000 dont even send someone because I wont pay. They came out and quoted me the worst price Ive ever heard in five years of having these things installed. 1800$ ! I told them i would not be interested. And that they have wasted my entire day. He agrees to let me install it myself. And later certify the work I did. And this worked for me because it would only be $275 with that option . We agreed on Thursday the 21st and I paid him a deposit of $110 for the work order. They then call me and violate the work order agreement by then telling they cant do it for a week later.. I am so tired of this companies ignorance and deception. Just give me money back. Talk about taking your money and giving you nothing in return. I just paid $110 for 10 minutes of conversation. Rip-off artists.

      Business Response

      Date: 03/16/2024

      Hi **************************,

      We strive to ensure that our clients have a great experience when choosing Thomas Edison Electric to come into their homes and places of business.

      As you know, we have on our listing on the Better Business Bureau a 4.99 Rating with 500 plus Client Reviews.

      We have no record of this client. Please provide a copy of a contract to continue this matter.

      Thank you for your communication and will close the matter until we hear otherwise.

      *********************************

      Customer Answer

      Date: 03/20/2024

      [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

       Complaint: 21030633

      I am rejecting this response because: gloating about your reviews and pretending you didnt send a tech to my house doesnt make you any less innocent. Liars 


      Regards,

      *******************








      Business Response

      Date: 04/10/2024

      Hi ***************,

      We strive to ensure that our clients have a great experience when choosing Thomas Edison Electric to come into their homes and places of business.

      As you know, we have on our listing on the Better Business Bureau a 4.99 Rating with 500 plus Client Reviews.

      We welcome and invite a call to our office to review any open concerns or facts in this matter.

      Thank you for your communication and will await a telephone call if warranted.

      ********************************* 

    • Initial Complaint

      Date:09/06/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We called Thomas Edison Electric on 8/28/2023 to request a quote for adding an outlet for our new dryer. They arrived on 9/5/2023 and the technician informed my fiancé that the cost would be $3,600. Because my fiancé had already paid them $95 to come out and give us a quote, he panicked and agreed that we would go with them. Upon ******** the actual price of the job, we called back their dispatch about 20 minutes after they left our house to get supplies for the job and told them that we would not be going with them. The dispatcher said this was fine, and offered us 10% discount if we would go with them. We said no, because the price is egregious. The technician returned to our home and he demanded we pay him not just the $95, but additionally $200 to compensate him for driving to buy supplies after leaving our home. Altogether we paid Thomas Edison $295. The next day, a local electrician came to our home and quoted us $525. That's $525 for the same work that Thomas Edison said would cost $3,600. For just the price we were forced to pay for the electrician to come to our home and give us the bad quote, we could have paid for more than half of the the job. The technician absolutely fast-talked my fiancé into believing the job was huge because of the location of our electric box, fed him lies about how much labor would be required to get the job done, told us there was only one more conduit like the one we needed left on the East Coast and that he now had it, and altogether told us we needed work that we did not need at an aggressive, dumbfounding price. Beyond that, I feel swindled out of $295.

      Customer Answer

      Date: 09/09/2023

      Thomas Edison refunded the $295 I paid them. I am no longer in complaint and am satisfied with the outcome. 

    • Initial Complaint

      Date:10/23/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Friday (10/21) afternoon, an electrician from Thomas Edison Electric visited my home due to a loss of power in my apartment. The dispatcher charged a $125 fee, and when the electrician came in I was asked to accept charges for $1,019 (a total invoice of $1,134). He was very professional and power is back, but there was no damage or need to repair --the breaker was loose and he tightened it in less than 15 minutes. When the electrician finished the assessment he noticed that no repair was needed. However, the charges were not reassessed. I am not a homeowner and I rent my apartment. The cost of this visit is 1.3 times the cost of my monthly rent. My landlord will not reimburse due to unreasonable charges. Moreover, I was charged commercial building pricing, but the power outage was on my residential unit. I am attaching the invoice for review.

      Business Response

      Date: 10/24/2022

      This complaint was filed in error. Please contact our client to verify. Thank you for your help in this matter.

      Customer Answer

      Date: 10/25/2022

      The customer support team from Thomas Edison Electric Inc, contacted me and agreed to issue a partial refund. We are satisfied with this resolution and this complaint can be closed. Thank you!

    Thomas Edison Electric Incorporated is NOT a BBB Accredited Business.

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