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Business Profile

Drain Cleaning

Van Der Stad Drain Cleaning and Plumbing Repairs

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/18/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired Van Der Stad Plumbing to replace a kitchen sink and a bathroom vanity on 8/31/22. They left that day with a pipe to my bathroom vanity that was not attached right and said they would return on 9/1/22 to fix. Water collected under new vanity and raised the bottom of vanity. They also did small demo work on my wall in bathroom and around 9/7/22, I noticed water damage in my kitchen just under where my bathroom vanity is located. I contacted Van Der Stad and they came out on 9/11/22 but said they could not find a leak or would not claim responsibility. Also, when I told them about the pipe that was not properly secured under the vanity that caused water to pool on the bottom of the vanity causing damage, and asked them to replace vanity, they never really responded to my request. Now, this morning (9/18/22), my kitchen ceiling beneath my bathroom vanity collapsed, causing a heck of a mess. I took pictures. I also contacted my homeowners prior to the collapse. Van Der Stad Plumbing said the could not locate a leak on 9/11/22 and didn’t feel the work they did caused the water damage but my kitchen ceiling and wall was not damaged before the did their work.

Van Der Stad Drain Cleaning and Plumbing Repairs is NOT a BBB Accredited Business.

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