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Business Profile

Delivery Service

J. Viggiano & Co. Furniture Delivery, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Delivery Service.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:05/10/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November 4th, 2022, J**** Viggiano & Co. delivered newly upholstered white sofas (which needed to be reupholstered due to their previous negligence) that was damaged due to their negligence. J**** Viggiano & Co. put the newly upholstered white furniture in the back of a moving van covered with dirty moving blankets. The furniture was stained due to the lack of care taken to transport the furniture. J**** Viggiano unsuccessfully tried to clean the furniture but the stains were too deep. Ultimately, J**** Viggiano (the owner) agreed to pay to have the furniture reupholstered again. This time Mr. Viggiano did not follow through on his promise. Mr. Viggiano communcated that he ordered the required fabric in December 2022 (it was never ordered). He promised to have an upholsterer pick up the sofas and reupholster them. The reupholsterer sent Mr. Viggiano his invoice on March 7, 2023 so he could get started - Mr. Viggiano never responded. Mr. Viggiano has cut off communications and has not followed up on his promises to resolve the matter. The sofas cost us $13,737.60 (including tax but not shipping) in 2022. The cost to reupholster the sofas is currently $7,000. We would like either 2 new sofas or both sofas reupholstered by Richard Herzog (the reupholster who has already been engaged by Mr. Viggiano).

J. Viggiano & Co. Furniture Delivery, LLC is NOT a BBB Accredited Business.

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